Isabella Castorena
Santa Ana,CA
Summary
Adaptable professional with experience in customer service and behavioral health support. Skilled in patient communication, documentation, and working with teams to meet goals. Brings empathy, professionalism, and a calm approach to fast-paced, people-focused environments.
Overview
7
7
years of professional experience
Work History
Food and Beverage Cashier
Disneyland Resort
Anaheim, California
11.2022 - Current
- Delivered superior customer service by greeting customers, addressing inquiries, and resolving complaints promptly.
- Delivered excellent customer service by assisting guests, addressing inquiries, and ensuring a positive customer experience.
- Processed cash and credit card transactions accurately while maintaining proper cash-handling procedures.
- Worked efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
- Adapted to fluctuating customer volumes while maintaining efficiency and providing consistent service.
- Collaborated with team members to streamline operations and enhance work environment efficiency.
- Ensured cleanliness, organization, and sanitation of workspace to meet company standards.
- Initiated positive guest interactions to enhance overall experience. and answered menu questions with friendly service.
Behavioral Health Technician
Autism Spectrum Therapies (AST)
Santa Ana, California
04.2026 - 09.2026
- Conducted one-on-one therapy sessions with clients using evidence-based techniques, including Discrete Trial Training (DTT) and Natural Environment Teaching (NET), to support individualized treatment goals.
- Implemented positive reinforcement strategies to encourage appropriate behaviors, develop new skills, and help clients achieve their behavioral and developmental goals.
- Managed challenging behaviors by implementing individualized behavior intervention plans, resulting in improved client behavioral outcomes.
- Collected and documented behavioral data during therapy sessions to monitor client progress and inform treatment planning.
- Submitted daily session data and progress reports to supervisors to ensure accurate documentation and effective tracking of client development.
- Communicated with clients’ families and caregivers through phone calls and emails to provide updates, ensuring consistent support and engagement in treatment.
- Collaborated with Board Certified Behavior Analysts (BCBAs) and supervisors to discuss behavioral changes and review client progress.
- Demonstrated patience, empathy, adaptability, and professionalism when working with clients, families, and members of the clinical team.
- Assisted clients in achieving their personal goals through tailored support. in developing communication, socialization, and independent living skills while celebrating milestones and improvements in their overall development.
Third Key Holder
Claire's Boutique
Tustin, California
01.2022 - 10.2022
- Opened and closed the store independently during shifts to ensure seamless operations.
- Managed daily cash funds, ensuring accurate transactions and secure handling.
- Trained new staff members to ensure efficient onboarding and operational readiness.
- Provided customer service to help clients have smooth and comfortable visits.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Monitored fitting areas and sales floor for theft prevention and safety
- Inspected incoming shipments for damages or missing items before accepting them into the store.
- Assisted manager with tracking sales and driving revenue.
Fed Ex Ground Jumper
Fed Ex Ground
La Mirada, California
01.2020 - 01.2022
- Moved packages to ensure on-time delivery.
- Sorted incoming packages for easy processing.
- Assisted with safe handling of heavy packages.
- Verified package information to maintain accuracy in deliveries.
- Maintained safe work practices during daily operations.
- Coordinated package flow for consistent on-time delivery.
- Processed incoming shipments through scanning and sorting.
- Adapted to fast-paced work settings while staying productive.
- Examined package contents for accuracy before processing. details to support accurate delivery.
Education
High School Diploma -
Segerstrom High School
Santa Ana, CA08-2020
Skills
- Cash handling
- Card processing
- POS systems
- Order entry
- Inventory control
- Customer service (4 years)
- Retail operations
- Attention to detail
- Complaint resolution
- Adaptability and flexibility
- Team collaboration
- Time management
- Verbal communication
- Patience and empathy
- Professional demeanor
- Reliability
- Hospitality and accommodation
Timeline
Behavioral Health Technician
Autism Spectrum Therapies (AST)
04.2026 - 09.2026
Food and Beverage Cashier
Disneyland Resort
11.2022 - Current
Third Key Holder
Claire's Boutique
01.2022 - 10.2022
Fed Ex Ground Jumper
Fed Ex Ground
01.2020 - 01.2022
High School Diploma -
Segerstrom High School