Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isabella Castro

Indio,CA

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Lucky Feet Shoes and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, significantly contributing to increased sales revenue and client loyalty. Skilled in teamwork, organization, and client relationship building, with a flair for creating positive customer experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Sales Associate

EOS Fitness
02.2024 - Current
  • Enhanced efficiency and guest satisfaction.
  • Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
  • Established strong relationships with clients, resulting in numerous referrals and long-term loyalty to the gym facility.
  • Upsold membership packages and amenities, contributing to the overall increase in sales revenue.

Wedding Planner Assistant

Lola Kent
10.2021 - Current
  • Streamlined communication between vendors and clients by effectively managing timelines and schedules.
  • Maintained detailed documentation of each wedding project for easy reference during planning stages or post-event analysis.
  • Maintained a proactive attitude.
  • Provided personalized attention to clients'' needs, fostering trust and loyalty towards the company''s services.
  • Assisted with day-of-event coordination, executing flawless ceremonies, receptions, and other festivities as planned.

Restaurant Food Server

The HideOut
12.2022 - 02.2024
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
  • Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.

Retail Sales Associate

Lucky Feet Shoes
07.2021 - 12.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

Elite Academic Academy
Temecula, CA
11-2022

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Client relationship building
  • Exceptional organization
  • Time management
  • Outgoing personality

Certification

  • CPR/AED Certification
  • California Driver's License
  • ServSafe Food Handler's Certification

Timeline

Front Desk Sales Associate

EOS Fitness
02.2024 - Current

Restaurant Food Server

The HideOut
12.2022 - 02.2024

Wedding Planner Assistant

Lola Kent
10.2021 - Current

Retail Sales Associate

Lucky Feet Shoes
07.2021 - 12.2022

High School Diploma -

Elite Academic Academy

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Isabella Castro