Isabella Cavignac
Houston
Summary
Dynamic Store Manager with a proven track record at Sally Beauty excelling in customer service and sales strategies. Skilled in training and mentoring staff, I consistently exceeded sales targets while fostering a loyal customer base. My strong organizational abilities and commitment to personnel development drive exceptional team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Store Manager
Sally Beauty
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Drove sales by providing excellent product knowledge to customers and thoroughly answering their questions.
Assistant Store Manager
Adam and Eve
06.2018 - 07.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Opened inventory boxes and restocked shelves.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Facilitated successful promotional events that generated increased foot traffic and boosted overall sales volume.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Manager
Woof Gang Bakery
07.2020 - 04.2023
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported company correspondence by drafting and distributing memos and emails.
Education
Lone Star College
Houston, TXSkills
- Customer service
- Multitasking and organization
- Training and mentoring
- Sales strategies
- Personnel development
- Marketing and promotions
Timeline
Store Manager
Sally Beauty
07.2023 - Current
Store Manager
Woof Gang Bakery
07.2020 - 04.2023
Assistant Store Manager
Adam and Eve
06.2018 - 07.2023
Lone Star College
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