Isabella Cavill
Pleasant Valley,NY
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Eager to work and to connect with all kinds of people. Fun-loving personality.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
The Dance Shoppe
12.2018 - 09.2023
- Greeted over 50+ customers in store, and on the phone
- Helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Helped customers complete purchases, locate items, and join reward programs
- Learned how to professionally fit pointe shoes, jazz shoes, tap shoes, and more
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Managed cash register after the end of shift to balance and record accurate transactions
- Took phone orders and spoke to customers over the phone to meet their needs
- Developed professional relationships with customers to increase loyalty, retention and rapport
- Engaged in friendly conversation with customers to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Created an inviting environment for customers by maintaining store organization and cleanliness
- It is very important to represent a clean store to our customers
- Maintained up-to-date knowledge of store sales, payment policies, and security standards
- Developed strong rapport with customers and created a positive impression of the business.
Administrative Assistant
Kansas City Ballet
08.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Assisted development and implementation of new administrative procedures
- Created and maintained databases to track and record customer data
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on a daily basis
- Interacted with Parents for payments, scheduling, and tuition rates
- Volunteered to help with special projects of varying degrees of complexity
- Performed research to collect and record industry data.
Education
High School Diploma -
Crossroads Prepatory Academy
Kansas City, MOSkills
- Ballet/Pointe work
- Graham
- Horton
- Contemporary/ Contemporary Ballet
- Jazz
- Teaching multiple styles of dance
- Babysitting
- House-sitting
- Animal babysitting
- Money Handling
- Stocking and Receiving
- Product Merchandising
- Teamwork and Collaboration
- Cash Handling
- Product Recommendations
- Problem-Solving
- Time Management
- Point of Sale Operation
- Customer Needs Assessment
- Customer Assistance
- Relationship Building
- Retail Store Operations
- Phone etiquette
Timeline
Administrative Assistant
Kansas City Ballet
08.2022 - 08.2023
Retail Sales Associate
The Dance Shoppe
12.2018 - 09.2023
High School Diploma -
Crossroads Prepatory Academy
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