Isabella Chacon
Maitland,FL
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
3
3
years of professional experience
Work History
Mail Clerk
Christie Lites Enterprise
Orlando, FL
01.2025 - Current
- Responded to inquiries from internal staff regarding mailroom services and procedures.
- Updated and maintained mailing lists, ensuring accuracy and confidentiality.
- Answered telephones, directed calls, and took messages.
- Collaborated cross-functionally to communicate issues and coordinate responses.
- Participated in internal training programs to expand knowledge and support multiple clients.
- Documented all incoming emails for future reference purposes.
- Provided feedback on website design changes that would improve the user experience.
- Maintained positive working relationship with fellow staff and management.
- Shared feedback with team and offered suggestions for customer experience improvements.
- Tracked customer issues to report patterns and trends for metrics and report building.
- Provided customers with product information, pricing and availability details.
- Maintained accurate records of customer interactions and transactions.
- Implemented strategies for improving response time for emails.
- Identified and assessed customer needs to achieve satisfaction and meet sales targets and productivity quotas.
Merchandise Associate
TJX Companies
Casselberry, FL
10.2021 - Current
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Consulted with management and advertising teams to plan optimal promotions.
- Helped customers locate desired items and assisted with carrying heavy loads.
Education
Associate of Arts - General Studies
Seminole State College of Florida
Sanford, FL12-2024
Skills
- Problem-solving skills
- Sales expertise
- Team collaboration
- Email personalization techniques
- List segmentation techniques
- Email marketing software
- Email workflow creation
- Set etiquette
- Costume research
Languages
Spanish
Native/ Bilingual
Timeline
Mail Clerk
Christie Lites Enterprise
01.2025 - Current
Merchandise Associate
TJX Companies
10.2021 - Current
Associate of Arts - General Studies
Seminole State College of Florida
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