Isabella Cleveland

• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Oversaw hiring, staffing, and labor law compliance.
• Answered employee inquiries regarding benefits.
• Worked closely with CEO/owner to create a handbook for the company.
• Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
• Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
• Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.

Other miscellaneous tasks that included but are not limited to

• Accounting
• Filing
• Outreach to new customers
• Attending meeting with clients
• Setting up accounts with vendors/customers
• Keeping inventory of necessary office supplies and placing orders
• Creating a database with Microsoft PowerApps to keep track of PTO and vendors held brands
• Making deliveries when necessary (for example if our regular driver is out sick or if the load was very large)

• Cultivated warm relationships with regular customers
• Used slow periods to restock supplies, ice, trays, and togo containers
• Increased sales by upselling higher-end products with customers
• Maintained thorough knowledge of the menu to sufficiently answer questions regarding item sourcing, ingredients, and cooking methods.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations by phone, answered customer questions, and informed of accurate wait times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

• Answered guests' questions and promoted special products
• Brewed coffee and tea and replaced empty syrup bottles
• Completed milkshakes and ice cream desserts for customers
• Operated headset communication system to take orders quickly and accurately from customers.
• Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
• Handled cash transactions accurately, ensuring proper change was given to customers.

• Worked with POS system to place orders, manage bills, and handle complimentary items
• Bussed and reset tables to keep dining room and work area clean
• Noted special requests and followed up with kitchen to confirm delivery
• Answered incoming calls
• Carefully took orders from customers making note of special requests and/or allergies.