Isabella Colla
Lacey,WA
Summary
Military veteran currently with active security clearance. Four years of proven military police and leadership experience. Highly qualified to protect and serve installation and community needs. Served active-duty military for 5 years and maintained a high structure of leadership, training and development. Oversaw 20+ colleagues per supervising shift. Conducted law enforcement duties to maintain security for the assigned unit under president of the United States.
Overview
6
6
years of professional experience
Work History
Military Police
United States Army, Joint Base Lewis-McChord
12.2019 - 03.2025
- Responded to incidents and prepared incident reports and filled out necessary paperwork. Assisted with criminal investigations and worked to gather evidence. Responded to inquiries regarding incidents. Conducted interviews with suspects and witnesses to reported incidents. Responded to emergency calls for assistance with disorderly conduct and reported suspicious incidents. Performed regular policing and reported any suspicious activities on the base. Reviewed surveillance footage for confirmation of reported incidents. Assisted with Border Patrol to maintain our Nation’s Borders integrity. Trained in Crowd Control environments.
- Hours per week: 40+
Military Police
United States Army, Yongsan, South Korea
07.2020 - 07.2021
- Escorted the Secretary of Defense through a foreign Country: Responded to incidents and accidents in a foreign country, managed and safeguarded the post commander house by watching surveillance.
- Hours per week: 40+
Hostess
Frigates Waterfront Bar and Grill, Melbourne, Florida
09.2019 - 12.2019
- Served as the first point of contact for guests, delivering professional and welcoming customer service in a fast-paced environment. Managed high-volume phone lines, handled reservations, coordinated waitlists, and resolved guest concerns efficiently and professionally. Supported front-of-house operations by assisting servers with food delivery, table turnover, and maintaining service flow during peak hours. Coordinated private events and large party bookings, ensuring accurate scheduling, seating logistics, and smooth execution. Demonstrated strong multitasking abilities by balancing guest communication, staff coordination, and operational demands simultaneously.
Member Services Representative
LA Fitness, Melbourne, Florida
07.2019 - 09.2019
- Served as the primary front-desk representative, delivering professional customer service while creating a welcoming environment for members and prospective clients. Processed EFT (Electronic Funds Transfer) transactions and handled payment processing with accuracy, discretion, and confidentiality. Assisted current and prospective members with account management, billing inquiries, and membership enrollment, while educating clients on membership options, pricing structures, and club amenities to support informed decisions. Opened and closed the facility, ensuring operational readiness, cash reconciliation, and strict adherence to company procedures. Maintained accurate member records and updated account information within internal database systems. Managed high-volume phone calls and in-person inquiries with strong attention to detail and efficiency, and professionally addressed member concerns using effective conflict resolution and de-escalation skills.
Assistant Instructor
Kumon, Palm Bay, Florida
03.2019 - 07.2019
- Served as a Tutor at Kumon, providing individualized instruction in mathematics and reading to students across diverse age groups and academic levels. Demonstrated strong subject-matter aptitude by guiding students through foundational and advanced concepts while reinforcing accuracy, discipline, and critical thinking skills. Monitored student progress, identified learning gaps, and adapted instructional approaches to meet individual needs. Communicated regularly with parents regarding student performance, academic development, and recommended strategies for continued growth. Maintained structured lesson plans and ensured a focused, supportive learning environment that promoted academic confidence and independence.
Education
High School Diploma -
Skills
Time Management and Organization
Multitasking in High-Volume Environments
Administrative and Records Management
Leadership and Team Collaboration
Customer Service and Client Relations
Organizational Leadership
Background in organizational workflows, management and risk management to facilitate decision-making, applying critical thinking skills in the government and Public sector. Current Secret Security Clearance
Timeline
Military Police
United States Army, Yongsan, South Korea
07.2020 - 07.2021
Military Police
United States Army, Joint Base Lewis-McChord
12.2019 - 03.2025
Hostess
Frigates Waterfront Bar and Grill, Melbourne, Florida
09.2019 - 12.2019
Member Services Representative
LA Fitness, Melbourne, Florida
07.2019 - 09.2019
Assistant Instructor
Kumon, Palm Bay, Florida
03.2019 - 07.2019