Isabella Collier
Macon,GA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
9
9
Years of Working Experience
Work History
Entertainer
Hooters of America
02.2023 - Current
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Used social media to promote events and build audience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Lead Keyholder
Loft Outlet
07.2022 - 02.2023
- Monitored customers for signs of security concerns and escalated issues to management.
- Completed store opening and closing procedures.
- Worked to meet or exceed special targets for credit card applications, and specific product promotions.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Designed and built displays to generate customer interest in store merchandise.
- Opened and closed store 4-6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server
Dingus Magees
02.2020 - 08.2022
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Server,Bartender,Host
Wing Factory
08.2014 - 01.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Dagwoods Pizza
04.2017 - 08.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Veterinary Assistant
Dunwoody Animal Medical Center
04.2015 - 02.2016
- Restrained animals for examination and treatment.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Prepared and administered diets and feedings according to instructions.
- Followed safety protocols for handling animals.
- Groomed and bathed animals to maintain hygiene and appearance.
- Assisted in examination and treatment of animals in veterinary clinic.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Maintained clean and safe animal living areas.
Animal Caretaker, Reptiles
Petland at Dunwoody
12.2014 - 02.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Monitored animals for behavioral problems and signs of health issues.
- Educated visitors and staff on proper animal care and handling.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Seasonal associate
American Eagle Outfitters
07.2014 - 09.2014
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed strong rapport with customers and created positive impression of business.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
BBA - Business Management
05.2022
- Member of Delta Phi Epsilon Sorority
05.2020
I attended Georgia Perimeter College during the 2016-2017 School year to transfer into Georgia Southern University for the 2017 Fall school year. I was accepted into the University with a 3.2 GPA.
High School Diploma -
05.2016
I graduated with College Prepatory Class Honor cords. To receive this you needed to take at least 3 AP (Advanced Placement) classes that were eligible for college credit after passing the AP exams.
Skills
- Critical Thinking
- Verbal and Written Communication
- Multitasking Abilities
- Professional Relationships
- Social Communications
- Daily Reports
- Social Media Promotion
- Staff Management
- Customer Relationship Management
- Business Administration
- Staff Training
- Project Management
Timeline
Entertainer - Hooters of America
02.2023 - Current
Sales Lead Keyholder - Loft Outlet
07.2022 - 02.2023
Server - Dingus Magees
02.2020 - 08.2022
Server - Dagwoods Pizza
04.2017 - 08.2017
Veterinary Assistant - Dunwoody Animal Medical Center
04.2015 - 02.2016
Animal Caretaker, Reptiles - Petland at Dunwoody
12.2014 - 02.2015
Server,Bartender,Host - Wing Factory
08.2014 - 01.2020
Seasonal associate - American Eagle Outfitters
07.2014 - 09.2014
Georgia Southern University - BBA, Business Management
Georgia Perimeter College - ,
Chamblee Charter High School - High School Diploma,
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