Isabella Collins

Sales Associate

Soma Intimates

07.2022 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.
Recommended complementary purchases to customers, increasing revenue.
Worked to meet or exceed special targets for rewards program sign ups, special donations, and specific product promotions.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Performed cash, card, and check transactions to complete customer purchases.
Filled cash deposit bags according to company standard, with upmost accuracy and care.
Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Developed strong product knowledge to address customer inquiries accurately and efficiently.
Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
Utilized customer feedback to improve services and apply best practices.
Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
Assisted in inventory management, ensuring product availability and timely restocking.
Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
Researched issues to obtain appropriate answers to customer inquiries.
Marked-down clearance items and relocated merchandise to proper store areas.
Opening and closing the store according to company standard.
Extensive knowledge of bra types, styles, sizes, and uses.
(Soma) Company standard bra fit training, and fitting room experience.

Summary

Overview

Work History

Sales Associate

Education

High School Diploma -

Skills

Timeline

Sales Associate

High School Diploma -

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