Isabella Coolins
San Francisco,CA
Summary
Event Planning and Hospitality professional with 5+ years of customer service experience in San Francisco.
Overview
6
6
years of professional experience
Work History
REGIONAL SALES ASSOCIATE
CITY CRUISES ANCHORED BY HORNBLOWER
SAN FRANCISCO , CA
08.2023 - Current
- Coordinated and executed private charter cruise events from start to finish, including food and beverage packages, rental equipment, personnel, off-site catering, photography and videography, media and live entertainment.
- Increased event sales by 20% to 30% through enhancements such as bar and food package upgrades, the addition of DJs, and the inclusion of photo booths.
- Coordinate over 20 events per month across diverse markets, including corporate, social, wedding, nightlife, and education, with budgets reaching up to $150,000.
- Conduct site inspections for National Sales Managers and provide recommendations for food, décor, and entertainment, leading to client bookings and potential upsells.
EVENT COORDINATOR
CITY CRUISES ANCHORED BY HORNBLOWER
SAN FRANCISCO , CA
06.2022 - 08.2023
- Serve as the point of contact for all guest needs by collaborating closely with event staff and sales teams to ensure customer satisfaction.
- Effectively prioritize tasks and ensure fast turnaround on contracts and vendor paperwork.
- Conduct weekly catering meetings with department heads to coordinate event details for the upcoming month.
- Highly adaptable, with keen attention to detail, in dynamic event environments and evolving event trends.
LEGAL ASSISTANT
RIGHETTI GLUGOSKI P.C.
SAN FRANCISCO , CA
01.2021 - 05.2022
- Provided administrative support for three attorneys, including calendars for court hearings, depositions, client meetings, and counsel conference calls.
- Developed polished legal complaints, motions, and discovery requests to support litigation and court proceedings.
- Conducted client consultations and handled high-volume calls for class action lawsuits.
- Compiled incoming legal documents, reports, and proposals, and filed data for attorney review.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Coordinated with office accountant to manage billing, invoicing, and oversight of all payments.
FOOD & BEVERAGE INTERN
FOUR SEASONS RESORT & SPA
DALLAS AT LAS COLINAS , TX
05.2019 - 08.2019
- Greeted and escorted guests to seats at resort pool and provided high caliber customer service serving food and drinks
- Ensured VIP guest expectations were exceeded during stays
- Trained new hires.
HOSTESS
BALBOA CAFE
SAN FRANCISCO , CA
05.2018 - 08.2018
- Greeted and led guests to tables, providing quality customer service while acting as the point person for VIPs.
- Coordinated reservations and logistics for large parties and walk-ins.
- Prepared dining areas and supervised teams in event execution.
- Addressed and resolved guest inquiries.
Education
BACHELOR OF SCIENCE - HOSPITALITY, MEETING & EVENT MANAGEMENT -
UNIVERSITY OF ALABAMA
Tuscaloosa, AL05.2020
Skills
- Event Planning
- Sales
- Customer Service
- Vendor Management
- Negotiating
- Team Management
- Upselling
- Contract Management
- Mentoring & Coaching
- Budgeting
- Site Inspections
- Crisis Management
- Salesforce
- G Suite
- Microsoft Office
Awards
REGIONAL SALES ASSOCIATE Q1 SALES MVP, 04/01/24
Timeline
REGIONAL SALES ASSOCIATE
CITY CRUISES ANCHORED BY HORNBLOWER
08.2023 - Current
EVENT COORDINATOR
CITY CRUISES ANCHORED BY HORNBLOWER
06.2022 - 08.2023
LEGAL ASSISTANT
RIGHETTI GLUGOSKI P.C.
01.2021 - 05.2022
FOOD & BEVERAGE INTERN
FOUR SEASONS RESORT & SPA
05.2019 - 08.2019
HOSTESS
BALBOA CAFE
05.2018 - 08.2018
BACHELOR OF SCIENCE - HOSPITALITY, MEETING & EVENT MANAGEMENT -
UNIVERSITY OF ALABAMA
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