Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Cooper

Council Bluffs,IA

Summary

Organized Ex Seafood Manager offering years of industry experience. I have the ability to create accurate systems for replenishing, receiving, stocking and rotating products. I was a dedicated manager with 3 years of experience managing small teams of 1-3 employees. I would consider myself goal driven, efficient and willing to put in the time and dedication needed to fulfill my current task and or tasks. Management required me to listen to my fellow coworkers and have quick problem solving skills and keep an open mind to other opinions and solutions.


Overview

4
4
years of professional experience

Work History

Cafe Server/Cashier

Lauritzen Gardens
06.2024 - Current
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
  • Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.
  • Successfully resolved customer complaints, turning potentially negative experiences into positive ones that built loyalty.
  • Succeeded in upselling menu items through suggestive selling techniques, increasing overall revenue for the cafe.
  • Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
  • Operated cash registers to process cash, credit and debit transactions.
  • Consistently received positive feedback from customers for exceptional communication skills and attentiveness to their needs.
  • Assisted management in developing promotional strategies like daily specials and seasonal menu items to keep customers engaged and coming back for more.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Seafood Manager

Kroger
06.2021 - 10.2024
  • Wrapped, weighed, labeled and priced cuts of seafood.
  • Prepared and placed seafood cuts and products in display counter to appeal to customers.
  • Created clean and inviting appearance for fresh seafood cases to encourage sales.
  • Provided detailed information to customers about available seafood products and self-service items.
  • Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
  • Oversaw daily operations, ensuring proper staffing levels, efficient workflow, and timely order processing.
  • Enhanced customer satisfaction by providing high-quality seafood products and exceptional service.
  • Fostered strong relationships with customers by addressing inquiries promptly and professionally.
  • Assisted in creating an approachable atmosphere where customers could learn about different types of seafood options as well as their preparation methods.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Machine Operator Technician

Walmanoptical
08.2023 - 04.2024
  • Operated machining equipment safely with team of operators.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Complied with company and OSHA safety rules and regulations.
  • Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
  • Collaborated with team members to identify areas for process improvement, leading to enhanced operational efficiency.
  • Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Coordinated with other departments such as Quality Control and Maintenance for seamless workflow management.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Maintained detailed records of machine performance data, enabling informed decision-making regarding equipment upgrades or repairs.
  • Streamlined maintenance processes, resulting in reduced equipment downtime and increased productivity.

Education

High School Diploma -

Abraham Lincoln High School
Council Bluffs, IA
03.2020

Skills

  • Merchandise presentation
  • Operational efficiency
  • Training and mentoring
  • Inventory control
  • Product rotation
  • Equipment monitoring
  • Pricing strategy
  • Marketing initiatives
  • Promotional planning
  • Seafood quality assurance
  • Seafood replenishment
  • Shipment logistics
  • Demand assessment

Timeline

Cafe Server/Cashier

Lauritzen Gardens
06.2024 - Current

Machine Operator Technician

Walmanoptical
08.2023 - 04.2024

Seafood Manager

Kroger
06.2021 - 10.2024

High School Diploma -

Abraham Lincoln High School

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Isabella Cooper