ISABELLA CORTES
Norman
Summary
Compassionate Child Welfare Specialist with two years of experience in case management and child advocacy at Oklahoma Human Services. Skilled in conducting comprehensive assessments and fostering community collaboration, I excel in developing impactful case plans and enhancing family support systems. Adept at building relationships and problem-solving to ensure the safety and well-being of the most vulnerable children.
Overview
6
6
years of professional experience
Work History
CHILD WELFARE SPECIALIST
Oklahoma Human Services
Norman
11.2023 - Current
- Manage a caseload of fifteen children who are in state custody.
- Conducted comprehensive assessments of child safety and well-being.
- Identified potential barriers that may impede a family's ability to provide a safe environment for children living in their home.
- Developed case plans and goals for at-risk families, including referrals to community resources.
- Collaborated with other agencies such as schools, hospitals, law enforcement, mental health providers. to ensure that a comprehensive approach is taken when addressing family needs.
- Documented case notes to maintain accurate records of interactions and progress.
- Educated families on available resources to enhance parenting skills.
- Identify placements for children that will meet their medical, educational, and physical needs.
- Performed monthly visits with children in their placement to assess safety and well-being.
- Assisted foster parents in understanding their roles and responsibilities while caring for children placed into their care.
- Write court reports, attend court hearings, and provide testimony on the progress of the family's court-ordered service plan.
- Participated in regular team meetings with colleagues to review cases and develop strategies for successful outcomes.
RESTAURANT SERVER
Bad Daddy's Burger Bar
Norman
08.2021 - 11.2023
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Managed payments and handled cash transactions with attention to detail.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Assisted in training new servers on restaurant procedures and service standards.
SUMMER INTERN FOR WILDWOOD
Wildwood Community Church
Norman
06.2023 - 07.2023
- Served in different areas of ministry at the church, including VBS, and summer camp for student ministry.
- On campus evangelism
- Served lunch at the Food & Shelter.
- Assisted with event planning, support, and execution of in-person engagements.
- Trainings in a variety of spiritual disciplines: Bible, theology, church history, and ministry skills.
- Collaborated with team members on outreach initiatives and projects.
- Wildwoodchurch.org
TEAM MEMBER
Chipotle Mexican Grill
Norman
08.2020 - 07.2021
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Supported sales initiatives by promoting menu items to enhance customer experience.
- Operated cash registers to process payments from customers.
- Ensured compliance with health regulations while handling food items safely.
- Provided exceptional customer service, addressing inquiries with professionalism and care.
- Assisted in training new team members on operational procedures and customer service.
FOOD SERVICE WORKER
University of Oklahoma Couch Cafeteria
Norman
08.2019 - 08.2020
- Work-study program for college students that pays for freshman room and board.
- Performed and/or managed all facets of food preparation and presentation for college students.
- Followed safety and sanitation guidelines to maintain food quality standards.
- Maintained cleanliness and organization of dining areas and serving stations.
- Trained new employees on proper food handling and service techniques.
- Served meals to students in a friendly, courteous manner.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
BACHELOR OF ARTS - COMMUNITY HEALTH
The University of Oklahoma
Norman, Oklahoma05.2023
Skills
- Child advocacy
- Case management
- Assessment techniques
- Community collaboration
- Active listening
- Time management
- Client interviewing
- Relationship building
- Problem-solving aptitude
Languages
Spanish
Elementary
Affiliations
- In August of 2019 until August of 2021, I participated in the University of Oklahoma's Orchestra as a violinist. We met three times a week for two hours to work on music for upcoming performances.
- In August of 2019 to May of 2020 I performed with the Claeys String Quartet as a violinist.
- I serve as a teacher/helper at Mission Community Church during Sunday school.
References
References available upon request.
Timeline
CHILD WELFARE SPECIALIST
Oklahoma Human Services
11.2023 - Current
SUMMER INTERN FOR WILDWOOD
Wildwood Community Church
06.2023 - 07.2023
RESTAURANT SERVER
Bad Daddy's Burger Bar
08.2021 - 11.2023
TEAM MEMBER
Chipotle Mexican Grill
08.2020 - 07.2021
FOOD SERVICE WORKER
University of Oklahoma Couch Cafeteria
08.2019 - 08.2020
BACHELOR OF ARTS - COMMUNITY HEALTH
The University of Oklahoma
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