Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Isabella Cortez

San Jose,CA

Summary

Organized establishment with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Crew Member Supervisor

Papa Murphy's Take And Bake Pizza
06.2021 - 04.2023
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Documented customer orders and conveyed special requests to kitchen staff.

Retail Sales Associate

Zumiez Retail
10.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Oak Grove High School
San Jose, CA
06.2023

Skills

  • Cash Handling
  • Stocking and Replenishing
  • Time Management
  • Telephone Etiquette
  • Restock Shelves
  • Pack Deliveries
  • Store Opening and Closing
  • Serve Customers
  • Operate Cash Register
  • Crew Leadership
  • Train Employees
  • Microsoft Excel
  • Advertising Techniques
  • Cost Management
  • Customer Relations
  • Banking Operations
  • Greet Guests

Accomplishments

    In High School I was in leadership and I made the school yearbook. I was also in the Latinx Student Union Club and was on the board for Public Relations. I was a teacher's aid for IEP students.

Timeline

Retail Sales Associate

Zumiez Retail
10.2022 - 12.2022

Crew Member Supervisor

Papa Murphy's Take And Bake Pizza
06.2021 - 04.2023

High School Diploma -

Oak Grove High School

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Isabella Cortez