Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Cottrell

Gilmanton

Summary

Dynamic and personable professional with extensive experience in customer service in many fields. Proven ability to enhance guest satisfaction through effective problem-solving and upselling techniques. Skilled in maintaining cleanliness in any workplace. Providing guests the best experience while fostering strong relationships with patrons to encourage repeat visits.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

The Naswa Resort Bar and Grill
05.2025 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Provided exceptional customer service, ensuring timely and friendly interactions with guests.
  • Collaborated with kitchen staff to coordinate food orders and timing for optimal service delivery.
  • Maintained cleanliness of dining area, adhering to health and safety regulations.
  • Adapted quickly to high-pressure situations during peak hours, ensuring efficient table turnover and guest satisfaction.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Pet Sitter and Dog Walking

Self Employed Services
04.2024 - Current
  • Provided personalized care for pets, ensuring cleanliness and comfort in their environment.
  • Developed and maintained daily schedules for feeding, exercise, and medication administration.
  • Implemented effective communication with pet owners to update on pet well-being and activities.
  • Designed enrichment activities tailored to individual pet needs, enhancing physical and mental stimulation.
  • Managed logistics of multiple clients efficiently, balancing competing demands while maintaining high service quality.
  • Enhanced operational procedures through feedback collection from clients, leading to improved service delivery standards.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Gave medication to pets following guidelines from owners.
  • Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
  • Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
  • Increased client retention rate through excellent communication skills and genuine love for animals.
  • Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.

Sled Dog Informational Tour Guide

Rancho Luna Lobas
01.2025 - 04.2025
  • Conducted engaging tours, delivering historical and cultural insights to enhance visitor experience.
  • Managed group dynamics, ensuring safety and adherence to schedule during tours.
  • Developed knowledge of local attractions and points of interest for effective storytelling.
  • Assisted in coordinating logistics for transportation and ticketing arrangements for clients.
  • Adapted tour content based on audience preferences and feedback to improve satisfaction.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
  • Fostered culture of learning and curiosity among tour guides and guests alike, contributing to memorable and educational experience.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.

Smoothie Maker

Good Natured Smoothie
04.2023 - 11.2024
  • Prepared high-quality smoothies using fresh ingredients, ensuring customer satisfaction.
  • Maintained cleanliness and organization of workstations to adhere to health standards.
  • Assisted in inventory management by tracking ingredient levels and placing orders as needed.
  • Collaborated with team members to optimize workflow during peak hours for efficient service.
  • Trained new staff on smoothie preparation techniques and safety protocols for consistent quality.
  • Prepared and served juices and blended drinks.
  • Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
  • Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
  • Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
  • Adapted quickly to changes in protocols or recipes based on feedback from management or customers.
  • Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
  • Improved sales by promoting seasonal and specialty smoothie offerings to customers.
  • Took customer orders and accurately processed in system.
  • Cut, diced and chopped fresh ingredients and toppings for smoothies.
  • Contacted supervisor to notify of low product stock or other concerns.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Restaurant Waiter

The Pub, Tavern Restaurant Group
04.2022 - 11.2022
  • Provided exceptional customer service, ensuring timely and friendly interactions with guests.
  • Assisted in menu knowledge, offering recommendations based on customer preferences and dietary needs.
  • Maintained cleanliness of dining area, adhering to health and safety regulations.
  • Collaborated with kitchen staff to coordinate food orders and timing for optimal service delivery.
  • Handled cash transactions accurately, processing payments and balancing cash register at end of shift.
  • Adapted quickly to high-pressure situations during peak hours, ensuring efficient table turnover and guest satisfaction.
  • Contributed to team goals by actively participating in staff meetings and sharing feedback on service improvements.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

High School Diploma

Gilford High School
Gilford, NH
06.2024

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Food safety awareness
  • Upselling techniques
  • Food presentation
  • Guest engagement
  • Complaint resolution
  • Conflict management
  • Allergy awareness
  • Cross-selling and upselling
  • Seating management
  • Beverage refills
  • Beverage knowledge
  • Server collaboration
  • Large party coordination
  • Soft drink service
  • Food service promotion
  • Food service delivery
  • Food hygiene

Timeline

Restaurant Waiter

The Naswa Resort Bar and Grill
05.2025 - Current

Sled Dog Informational Tour Guide

Rancho Luna Lobas
01.2025 - 04.2025

Pet Sitter and Dog Walking

Self Employed Services
04.2024 - Current

Smoothie Maker

Good Natured Smoothie
04.2023 - 11.2024

Restaurant Waiter

The Pub, Tavern Restaurant Group
04.2022 - 11.2022

High School Diploma

Gilford High School

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