Isabella Cuellar
San Antonio,TX
Summary
Experienced professional in the hospitality industry, poised to thrive in a fast-paced environment. Demonstrates exceptional customer service skills and ensures customer satisfaction. Emphasizes teamwork and adaptability to consistently meet evolving needs. Proficient in multitasking, managing tasks, addressing customer inquiries, and maintaining a clean and organized workspace. Known for reliability and a results-driven approach, coupled with a positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Lupe Tortilla
03.2024 - Current
- Contributed to higher occupancy rates through outstanding customer service.
- Delivered exceptional customer service, addressing diner concerns promptly and professionally.
- Enhanced customer service skills across organization with targeted training programs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Human Resources Assistant
Dewar Nurseries
07.2020 - Current
- Performed word processing and data entry functions using Microsoft office
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Produced monthly reports using advanced Excel spreadsheet functions.
Bay Host/Bartender
TopGolf
08.2022 - 03.2024
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Contributed to increased revenue through upselling techniques and promoting special offers or events to guests.
- Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
Education
Bachelor of Science - Psychology
University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
Sharyland High School
Mission, TXSkills
- Bilingual
- Client relations
- Customer service and communication skills
- Data analysis
- Excel functions
- Attention to detail
- Administrative skills
- Payroll processing
Certification
- TABC
- Food Handler's
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Lupe Tortilla
03.2024 - Current
Bay Host/Bartender
TopGolf
08.2022 - 03.2024
Human Resources Assistant
Dewar Nurseries
07.2020 - Current
Bachelor of Science - Psychology
University of Texas At San Antonio
High School Diploma -
Sharyland High School
Similar Profiles
Brian DiazBrian Diaz
Manger at Lupe TortillaManger at Lupe Tortilla
Amber BrasseauxAmber Brasseaux
MIT Trainer at Lupe TortillaMIT Trainer at Lupe Tortilla
Candace LuciaCandace Lucia
Waitress at Lupe TortillaWaitress at Lupe Tortilla
MICHAEL HELMUS IIIMICHAEL HELMUS III
Assistant Managing Partner at Lupe TortillaAssistant Managing Partner at Lupe Tortilla
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution