Isabella Cullen
Bolingbrook,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand whilst also building strong relationships with customers.
Overview
4
4
years of professional experience
Work History
Lifeguard
Lifetime Fitness Center
Romeoville, IL
05.2021 - 08.2021
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Watched over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Filled out incident and accident reports and submitted to supervisor.
- Administered first aid and CPR in response to life-threatening situations.
Cashier/Hostess/Food Runner
Buffalo Wild Wings
Plainfield, IL
05.2019 - 08.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
- Ran food out to the dining room for the servers.
- Seated and made sure customers were happy in the dining room or bar.
Intern
Field museum of Chicago
Chicago, IL
- Worked with team members to promote great customer service and pleasant work environment.
- Attended and participated in meetings and brainstorming sessions with team members.
- Supported various program activities, assisting with administrative tasks.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Taught adults and children about exhibits and the museum itself.
Director of Events
Alpha Phi Sorority
Pullman, WA
12.2021 - 12.2022
- Organized and managed multiple events simultaneously, ensuring that all deadlines were met.
- Coordinated with vendors to secure necessary supplies and services for successful event execution.
- Researched potential venues for events and negotiated contracts with selected vendors.
- Managed the registration process including creating online forms, and tracking payments.
- Planned menus for catered meals according to dietary requirements or special requests.
- Assisted in developing promotional materials such as brochures or flyers for upcoming events.
- Organized venues, budgets, guest lists, catering and event timelines.
- Attended and participated in industry events.
- Marketed and publicized special events in social calendars.
Beverage Cart Attendant
Willows Run Golf Complex
Redmond, WA
06.2023 - 08.2023
- Assisted customers with beverage selection and order fulfillment.
- Stocked shelves with a variety of beverages including beer, wine, cocktails, juices, soda, and water.
- Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
- Cleaned and maintained the beverage cart on a daily basis.
- Checked ID's and restricted underage customers from purchasing alcoholic beverages.
- Maintained knowledge of current promotions and discounts for customers as needed.
- Replenished supplies such as cups, napkins, straws, stirrers, ice. throughout shift.
- Greeted guests in a friendly manner while providing excellent customer service.
- Ensured that all products were served according to health regulations set forth by the state.
- Followed safety protocols when operating the beverage cart to prevent accidents or injuries.
- Provided refills upon request while adhering to company policies regarding appropriate portion sizes.
- Adhered to all local liquor laws pertaining to serving alcohol responsibly and safely.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
- Resolved customer complaints or inquiries promptly and courteously while upholding company values.
- Communicated effectively with co-workers to ensure smooth operations during peak times.
- Informed management about any issues related to equipment malfunctions or damaged merchandise.
- Implemented safe working policies and food handling while maintaining impeccable service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Bachelor of Arts - Public Relations
Washington State University
Pullman, WA05.2024
Skills
- Teamwork and Collaboration
- Calm Under Pressure
- Strong Client Relations
- Decision Making
- Committee Organization
- Creativity and Adaptability
- Time Management
- Communications and Media
- Event Calendar Management
- Fundraising
- Crisis Management
- Event Planning
- Social Media Marketing
- Large Scale Events
- Critical Thinking
Languages
English
Native/ Bilingual
Spanish
Limited
About Me
I am currently an undergraduate student at Washington State University receiving my bachelors degree in Public Relations. I am 21 years of age and my hometown is Bolingbrook, IL but I have spent the last few years in studying and working Washington. My main focus is public relations and social communications. I can be described as friendly, hardworking, and always willing to go above and beyond to ensure all top priorities are handled with care and accuracy.
Timeline
Beverage Cart Attendant
Willows Run Golf Complex
06.2023 - 08.2023
Director of Events
Alpha Phi Sorority
12.2021 - 12.2022
Lifeguard
Lifetime Fitness Center
05.2021 - 08.2021
Cashier/Hostess/Food Runner
Buffalo Wild Wings
05.2019 - 08.2019
Intern
Field museum of Chicago
Bachelor of Arts - Public Relations
Washington State University
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