Isabella Day
Summary
Dynamic Event Specialist with expertise in developing new opportunities, gaining competitive advantage, identifying effective strategies, improving decision-making and driving organizational performance. Solid foundation in principles of marketing and quantifiable methods for marketing management. Organized in managing and executing assignments, tasks and special projects on time and within budget requirements.
Overview
6
6
years of professional experience
Work History
Events Specialist
Lucien's Manor
01.2023 - Current
- Boosted client satisfaction by providing personalized event recommendations tailored to their unique needs.
- Actively sought feedback from past clients to identify areas where service enhancements could be made, resulting in improved levels of repeat business.
- Maintained detailed records of client interactions, ensuring timely follow-up on outstanding issues or inquiries.
- Secured new business leads through targeted outreach and diligent followup.
- Utilized various marketing channels to promote available event spaces, increasing overall awareness and demand.
- Exceeded sales targets through proactive prospecting and effective negotiation strategies.
Owner
Simply Bella's
05.2020 - 09.2023
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Food & Beverage Manager
New York Marriott East Side
06.2019 - 03.2020
- Led a team of servers, bartenders, and kitchen staff, fostering a positive work environment focused on teamwork and professionalism.
- Effectively managed payroll, scheduling, and budgeting responsibilities to meet financial goals while maintaining exceptional service standards.
- Evaluated employee performance regularly through constructive feedback sessions designed to encourage growth.
- Maintained strict adherence to health and safety regulations, resulting in consistently high inspection scores.
- Oversaw special events planning, from menu creation to logistics coordination, providing seamless experiences for guests.
- Developed training programs for staff to increase product knowledge and enhance service quality.
- Budgeted inventory and payroll and to meet goals, able to lower payroll cost by an average of 6% and still adhered to the local 6 union agreement
- Performed quarterly audits on associates to ensure banks were maintained at $250 while auditing my own cash bank of$3,000 on a daily basis
Operations Voyager
New York Marriott Marquis Hotel
06.2018 - 06.2019
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Established multiple initiatives including but not limited to Key Reclaim Project with housekeeping department reclaiming over 2,500 keys/$750 per month, Digital Manager Breakout boards via Google Drive to remodel a more efficient process of daily tasks, co-operated a Front Office safety committee to decrease incidents/accidents andincrease safety awareness
Education
Bachelor of Science - Hotel & Lodging Management
Johnson & Wales University
Providence, RI02.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
Timeline
Events Specialist
Lucien's Manor
01.2023 - Current
Owner
Simply Bella's
05.2020 - 09.2023
Food & Beverage Manager
New York Marriott East Side
06.2019 - 03.2020
Operations Voyager
New York Marriott Marquis Hotel
06.2018 - 06.2019
Bachelor of Science - Hotel & Lodging Management
Johnson & Wales University
Similar Profiles
Jakob GerberJakob Gerber
Assisted in designing and instructing a lesson at Penn Manor High School, Penn Manor Middle SchoolAssisted in designing and instructing a lesson at Penn Manor High School, Penn Manor Middle School
Alicia TennyAlicia Tenny
Chief Financial Officer at SAIL At Ferncliff Manor Inc / Ferncliff Manor IncChief Financial Officer at SAIL At Ferncliff Manor Inc / Ferncliff Manor Inc
Guadalupe CupaGuadalupe Cupa
Caregiver Attendant at Blue Sky ManorCaregiver Attendant at Blue Sky Manor
Nat WheelerNat Wheeler
Events Specialist at Three UKEvents Specialist at Three UK
Michelle BlandMichelle Bland
Events Specialist at Freshly Squeezed EventsEvents Specialist at Freshly Squeezed Events