Isabella Deitz

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, scheduling and attended meetings with clients and prospective clients, resolving problems, and following up with potential and existing clients.
• Handled customer service for e-commerce platforms by handling complaints, providing solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Maintained client files with sales, records of client interactions, client notes, and other information.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Handling all wholesale accounts including buyers meetings with Net-a-porter, The Webster, Matches, FINEMATTER, Moda Operandi, Browns, Fashionkind, etc.
• Managed collaboration with our PR team in New York and handled LA PR Requests.
• Invoicing clients and wholesale accounts.
• Oversee every step of production from start to finish.
• Inventory management and quality control.
• Showroom merchandising, upkeep and organization.
• Trunkshow and pop-up event management.
• Managed, styled and organized photoshoots.
• Diamond and gemstone sourcing.

• Create content and manage all social media platforms including: Instagram, Facebook, TikTok and LinkedIn
• Reaching out to influencers for gifting and collaborations.
• Oversee every step of production and maintain clients informed.
• Creating marketing campaigns.
• Reaching out to new clients, brands and Non-Profits for collaborations.
• Organize and schedule meetings and appointments.
• Invoicing Clients and taking care of contractor invoices.
• Managed collaboration with our PR Team.
• Scheduled, managed, styled and organized photoshoots.
• Email marketing.
• Research trends and marketing opportunities.
• Handle customer service.

• Draft Press Clippings.
• Create monthly pull reports.
• Create send outs and assist with returns.
• Update contact list.
• Sorted and organized files, spreadsheets and reports.
• Merchandise and organize the showroom.
• Provide support during brand events.
• Collaborated in professional team to solve workflow issues.

• Performed brand audits on in-house merchandise to ensure that the information in Fashion GPS matches the showroom’s inventory.
• Supported the showroom with its daily activities from creating sendouts to scheduling messenger services for pick up.
• Opened and organized shipments and communicated with brand coordinators about new inventory.
• Organized and merchandised the showroom, and covered for showroom coordinators at any given time.
• Heavily utilized Fashion GPS to track samples for brands such as L’AGENCE, J Brand, Stuart Weitzman, Swarovski, Frye, and more.
• Scheduled messenger service to pick up and deliver merchandise.
• Barcoded all merchandise and cross referenced merchandise with line sheets to ensure everything was uploaded to the system properly.

• Greeted clients when they arrived at the showroom.
• Maintained tidiness and organization of the showroom, ensuring it was presentable at all times.
• Prepared merchandise for gifting initiatives.
• Provided support for stylist appointments.
• Assisted with garment pulls and returns.

Courses Include: Marketing Communications, Brand Management, Social Media, Textiles and Product Analysis, Excel for Business, Trend Analysis and Styling Concepts, Marketing, and Retail Environment.