Reading (fiction and non fiction)
Swimming and poolside activities
Archery
Yoga
Kickboxing
Horse jumping
ISABELLA Del Principe
Phoenix
Summary
Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Airplane Dispatcher
Jet Linx Aviation
Scottsdale, AZ
05.2025 - Current
- Analyzed operational data to identify trends and improve service delivery processes.
- Collaborated with maintenance teams to ensure aircraft readiness and compliance with safety regulations.
- Streamlined communication protocols between flight operations and customer service departments.
- Led initiatives to enhance dispatch accuracy, reducing delays through proactive problem-solving strategies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Airplane Dispatcher
Atlantic Aviation
Scottsdale, AZ
03.2024 - 05.2025
- Coordinated aircraft arrivals and departures, ensuring timely communication with pilots and ground crews.
- Monitored flight schedules using advanced dispatch systems to optimize operational efficiency.
- Developed and implemented procedures for managing scheduling conflicts and urgent requests.
- Mentored junior dispatchers, enhancing team performance through knowledge sharing and support.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Customer Service Representative
Cutter Avaiation
Phoenix, AZ
10.2022 - 12.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Streamlined communication processes between departments to improve service delivery.
- Mentored new team members, fostering a collaborative environment and knowledge sharing.
- Developed training materials for customer service best practices and operational excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Mountainside Fitness
Phoenix, AZ
01.2019 - 04.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining inventory accuracy through regular stock checks and organization.
- Promoted fitness programs and membership options, enhancing customer engagement and retention.
- Collaborated with team members to create a welcoming atmosphere for new clients.
Catering Staff Member
Lukes of Chicago
Phoenix, AZ
01.2015 - 02.2021
- Provided exceptional customer service during events, ensuring guest satisfaction and positive experiences.
- Coordinated food preparation and presentation for large-scale catering events, maintaining high standards of quality.
- Trained and mentored new staff members on operational procedures and company policies to enhance team efficiency.
Assistant Swim Instructor
Centennial High School
Peoria, AZ
05.2018 - 10.2018
- Assisted in teaching swim techniques to students of varying skill levels.
- Supported lead instructor in planning and executing swim lesson curricula.
- Monitored student progress and provided feedback for improvement.
- Ensured safety protocols were followed during all swimming activities.
Education
Bachelor of Science - Aeronautical Engineering
Embry-Riddle Aeronautical University
Daytona Beach, FL05-2024
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Customer relationship management
- Conflict resolution
Interests
Timeline
Airplane Dispatcher
Jet Linx Aviation
05.2025 - Current
Airplane Dispatcher
Atlantic Aviation
03.2024 - 05.2025
Customer Service Representative
Cutter Avaiation
10.2022 - 12.2024
Sales Associate
Mountainside Fitness
01.2019 - 04.2022
Assistant Swim Instructor
Centennial High School
05.2018 - 10.2018
Catering Staff Member
Lukes of Chicago
01.2015 - 02.2021
Bachelor of Science - Aeronautical Engineering
Embry-Riddle Aeronautical University