Isabella De Lucia
Mamaroneck,NY
Summary
Licensed hairstyling professional bringing several years of experience and expertise in business management. Top-notch customer service, administrative, and team leadership abilities, combined with strong attention to detail and scheduling expertise. Skilled in managing diverse personal services with focus on delivering exceptional client satisfaction. Strong organizational, communication, and leadership skills complement ability to streamline processes for increased efficiency and customer satisfaction. Made significant improvements in service offerings leading to enhanced client retention rates and positive feedback from stakeholders.
Overview
4
4
years of professional experience
Work History
Salon Manager
Cadre Salon
Glenville, CT
09.2024 - Current
- Cadre Salon is an elegant, upscale salon providing tailored hair services and premium products in a lavish setting designed to indulge and pamper.
- Managed a daily caseload of 30 to 40 client relationships, ensuring personalized service and satisfaction.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management, using Square.
- Continuously introducing and highlighting new products.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Consulted with customers to understand needs and recommend professional services.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Inspected work areas and operating equipment, and confirmed cleanliness and maintenance throughout the salon.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Customer Experience Specialist
GlossLab
Manhattan, NY
06.2023 - 08.2024
- Coordinated with internal teams within the company to ensure timely and successful delivery of solutions according to client needs.
- Implemented customer loyalty programs to increase repeat business and customer retention.
- Assisted 23 corporate-owned stores and contributed to increasing our overall rating from 2.8 to 3.6.
- Updated databases with new and modified customer data.
- Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Salon Client Relationship Manager
Salon Posh
Mamaroneck, NY
04.2021 - 05.2023
- Efficiently managed and arranged client bookings, appointments, and services through consistent and professional phone correspondence, ensuring seamless communication and satisfaction with each interaction.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Provided timely responses to customer inquiries, requests, and complaints.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolved customer complaints regarding sales and service.
Education
High School Diploma -
Mamaroneck High School
Mamaroneck, NY06-2022
Skills
- Staff management
- Inventory management
- Customer service
- Appointment scheduling
- Marketing strategies
- Hospitality environment
- Conflict resolution
- Strong leadership
Timeline
Salon Manager
Cadre Salon
09.2024 - Current
Customer Experience Specialist
GlossLab
06.2023 - 08.2024
Salon Client Relationship Manager
Salon Posh
04.2021 - 05.2023
High School Diploma -
Mamaroneck High School
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