Isabella DeRose

• Processed purchases and returns using POS systems with accuracy and efficiency.

• Resolved customer concerns with patience, empathy, and a solutions-focused approach.

• Communicated with customers via phone, email, and live chat to provide support and resolve issues.

• Helped manage inventory and order fulfillment to ensure timely delivery and stock accuracy.

• Stayed calm and professional in high-pressure situations, handling disputes and customer frustrations effectively.

• Guided customers through the company website and online ordering process to improve their overall experience.

• Promoted and explained the company’s rewards program.

• Implemented ABA therapy to clients with developmental disabilities, reducing challenging behaviors through targeted interventions.
• Tracked and documented client progress, accordance with HIPPA and regularly updating supervisors and teams.
• Collaborated with mental health professionals and participated in team meetings to adjust treatment plans.
• Supported crisis response efforts and managed aggressive behaviors using proven de-escalation strategies.
• Collected and analyzed behavioral data to guide ongoing therapy decisions.
• Recognized as Employee of the Month for outstanding performance.

• Assisted customers in selecting jewelry pieces for special occasions, offering personalized recommendations to meet style and budget.
• Processed sales, returns, and repairs using POS systems with accuracy and efficiency.
  Met or exceeded sales goals through strong product knowledge and customer relationship building.
• Educated customers on warranties, financing options, and protection plans to support long-term satisfaction.
• Maintained visual merchandising standards and organized displays to enhance the in-store experience.

• Provided in-home care and emotional support to elderly and disabled clients, ensuring safety and comfort.
• Assisted with daily living tasks including bathing, dressing, meal prep, and medication reminders.
• Maintained clear communication with families and healthcare providers regarding client needs and updates.
• Responded calmly to medical or behavioral emergencies, prioritizing client well-being.
• Built strong, trusting relationships that improved client quality of life and emotional health.

• Provided compassionate one-on-one care to children with developmental and physical disabilities in a home setting.
  Assisted with daily routines including feeding, hygiene, mobility support, and structured play.
• Followed care plans and therapy goals in coordination with parents and specialists.
• Monitored behaviors and emotional needs, using calming techniques to manage sensory sensitivities or meltdowns.
• Built trusting relationships with children and families, fostering a safe and supportive environment.