Isabella De Souza
Orlando,FL
Summary
Enthusiastic, hardworking, and highly-teachable student studying business-marketing and looking for related customer-service experience. Skilled and sociable worker. Polite and attentive to all customers no matter the concern. Always arrive at work on time with a passionate attitude and positive mentality. Able to provide excellent customer service, organization, communication, and time management skills. Experienced in customer relations and office management. Responsible, self-motivated team player committed to always learning, applying new skill sets, and always striving to do the best work I can.
Overview
4
4
years of professional experience
Work History
Retail Salesperson
Bath And Body Works, Limited Brands
10.2023 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers accurately.
- Increased repeat business through establishment of strong rapport with customers and effective follow-up strategies.
- Resolved customer issues promptly and professionally to maintain positive brand reputation.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
Server
Island Wing Company
04.2023 - 09.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took detailed orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted customers with selecting the right type of wine based upon personal preference or occasion.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Server
Brewfish Bar and Grill
01.2022 - 01.2023
- Provided an exceptional experience and quality service to each and every customer.
- Ability to take online/pick up orders in a timely manner.
- Explained menu items with great detail, describing ingredients and cooking methods used upon request.
- Garnished dishes and beverages to serve, making sure that the dish is visually appealing for customer satisfaction.
- Completed all side work and cleaning duties needed before and after my shift.
- Trained multiple new employees to perform duties to the restaurant desire in a timely manner and with great enthusiasm.
- Ability to answer any question brought about by a customer about the menu, location of restrooms, future reservations, and/or current needs while dining.
Sales/Customer Service Associate
Windsor Clothing Store
11.2021 - 02.2022
- Promoted brand and marketing campaigns to create interest with customer.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Recommended and initiated product offerings to meet customer changing needs.
- Consulted with customers regarding needs and addressed concerns.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Office Intern
Pallant Insurance
06.2020 - 07.2020
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Managed reception area and scheduled appointments.
- Replenished office inventory, removed trash and delivered files to employees to maintain organized workplace.
- Organized physical files, tracking spreadsheets and reports.
- Managed reception area and took telephone calls.
- Maintained vendor files and entered invoices into the software system used.
- Input data into computer systems to support document and information retrieval.
- Added new material to file records or created new records.
Education
Associate of Arts - Business- Marketing
Valencia College
Orlando, FL12.2024
High School Diploma -
Broward Virtual School
Coconut Creek, FL06.2021
Skills
- Attention to Detail
- High-volume work settings
- Punctual for scheduled work times
- Point of Sale (POS) System Operations
- High energy and stamina
- Ability to lift 40 pounds
- Conflict and complaint resolution
- Transactions and cash handling
- Teamwork and Collaboration
- Telephone Etiquette
Timeline
Retail Salesperson
Bath And Body Works, Limited Brands
10.2023 - Current
Server
Island Wing Company
04.2023 - 09.2023
Server
Brewfish Bar and Grill
01.2022 - 01.2023
Sales/Customer Service Associate
Windsor Clothing Store
11.2021 - 02.2022
Office Intern
Pallant Insurance
06.2020 - 07.2020
Associate of Arts - Business- Marketing
Valencia College
High School Diploma -
Broward Virtual School
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