Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Isabella Echeverria

Panorama City,CA

Summary

Proven team player with a track record at McDonald's, where exceptional customer service and maintaining high standards of cleanliness led to increased sales. Demonstrated resilience by efficiently managing customer queues and upselling, enhancing team productivity through effective communication and self-discipline. Skilled in cooking and sanitizing, consistently exceeding performance expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's Fast Food Restaurant
02.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Bachelor of Science - Biology

California State University Northridge
18111 Nordhoff St, Northridge, CA 91330
05-2028

Skills

  • Cleaning
  • Self-discipline
  • Interactive communication skills
  • Safety awareness
  • Verbal and written communication
  • Safety
  • Resilience and persistence
  • Cooking
  • Sanitizing

Certification

  • Food Handler Certification - State or Local Health Departments.

Interests

  • Avid Reader
  • Documenting and sharing travel experiences
  • Music
  • Watching Movies and TV Shows
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Crew Member

McDonald's Fast Food Restaurant
02.2023 - Current

Bachelor of Science - Biology

California State University Northridge

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Isabella Echeverria