Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Isabella Eisenherz

Ocala

Summary

Adaptable specialist with a strong background in psychological operations and communication strategies. Known for critical thinking and problem-solving skills that enhance campaign effectiveness and foster strategic influence initiatives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Psychological Operations Specialist

U.S. Army Reserves / U.S. Army Active Duty
Fort Bragg
10.2006 - 09.2014
  • Conducted research of target audiences to identify communication vulnerabilities.
  • Conducted surveys among targeted audiences to gauge reactions to communications campaigns.
  • Identified opportunities for strategic influence initiatives within target regions.
  • Organized and conducted briefings on current political, economic, and social issues in target countries.
  • Researched best practices used by other nations' Psychological Operations Units.
  • Assisted in evaluating the effectiveness of psychological operations efforts.
  • Created multimedia content for psychological operations campaigns and initiatives.
  • Analyzed communication methods to enhance information dissemination strategies.
  • Conducted research on target audiences to inform strategic messaging.

Administrative Assistant

Cruz Construction Corp
Newark
06.2004 - 05.2006
  • Managed daily office operations and maintained organized filing systems.
  • Handled incoming correspondence and directed inquiries to appropriate departments.
  • Maintained office supplies inventory, ensuring timely restocking as needed.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Administrative Assistant /Truck Dispatcher

Allserveco Trucking
Newark
03.2002 - 05.2004
  • Managed daily office operations and maintained organized filing systems.
  • Coordinated schedules and appointments for management and staff meetings.
  • Supported payroll processing by collecting employee timesheets and data entry.
  • Developed efficient office procedures to improve workflow among team members.
  • Maintained inventory of office supplies and ordered items as necessary.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Prepared daily work and run schedules.
  • Dispatched drivers to meet daily delivery needs for company customers.

Security Officer

Haynes Security
Newark
06.2001 - 08.2001
  • Monitored access points to ensure safety and security of premises.
  • Conducted regular patrols to deter and identify potential security threats.
  • Responded promptly to alarms and incidents, ensuring appropriate action was taken.
  • Engaged with employees and visitors to promote a secure environment.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Monitored premises and recorded activity in daily officer reports.

Administrative Assistant

Chet Preston Law Firm
Paterson
10.2000 - 01.2001
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted visitors and provided general information about the company.
  • Directed customer inquiries to appropriate department personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Sales Associate

Lord & Taylor
Wayne
07.2000 - 10.2000
  • Assisted customers in selecting products and provided detailed product information.
  • Managed cash register operations and processed customer transactions efficiently.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness.
  • Collaborated with team members to create engaging product displays.
  • Handled customer inquiries and resolved issues with professionalism and care.
  • Monitored inventory levels and reported shortages to management regularly.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.

Front Desk Receptionist

NJ MRI Services
Paterson
04.2000 - 07.2000
  • Greeted patients warmly and directed them to appropriate services.
  • Managed appointment scheduling and coordinated patient flow efficiently.
  • Handled patient inquiries and provided information about MRI procedures.
  • Maintained accurate patient records and updated information as needed.
  • Processed insurance verification and ensured proper documentation completion.
  • Collaborated with medical staff to streamline office operations effectively.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Administrative Assistant

ETW Warehouse
West Caldwell
03.1999 - 04.2000
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Greeted visitors and provided general information about the company.
  • Directed customer inquiries to appropriate department personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Answered questions from customers regarding products and services offered by the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Construction Worker

NJ Youth Corp
Paterson
02.1998 - 08.1998
  • Collaborated with team members to complete projects on schedule.
  • Performed maintenance tasks to ensure cleanliness and functionality of work areas.
  • Communicated effectively with supervisors to address project needs and challenges.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Coordinated with other workers onsite to ensure efficient completion of tasks.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Used laser measuring tools to calculate lengths, widths, and heights.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
Tempe, AZ
09-2013

Skills

  • Audience analysis
  • Strategic messaging
  • Problem solving
  • Adaptability
  • Psychological warfare
  • Leadership skills
  • Effective communication
  • Critical thinking
  • Intelligence gathering
  • Information dissemination
  • Language proficiency
  • Adaptability and flexibility
  • Professional demeanor
  • Data collection and analysis
  • Managing classified information
  • Active listening
  • Marksmanship
  • Organizational skills
  • Multitasking
  • Combat lifesaver certification
  • Discipline and Order
  • Briefing leadership
  • Teamwork
  • Analytical thinking
  • Written communication
  • Teamwork and loyalty
  • Time management abilities

Certification

  • HAZMAT Familiarization & Safety in Transportation 02/2008
  • Combat Lifesaver Course 12/2009
  • Production training course 06/2008
  • DOD Information Assurance Awareness 03/2009
  • SERE 100 Code of Conduct Training Course 01/2008
  • Portable Electronic Devices and Storage Media 12/2009
  • Phishing Awareness Course 12/2009
  • Personally Identifiable Information Course 12/2009
  • Safe Home Computing Course 12/2009
  • Army G3 Computer Security Training 12/2009
  • Psychological Operations Specialist Course 04/2007
  • Airborne Course 05/2007

Accomplishments

  • Joint Service Achievement Medal
  • Army Good Conduct Medal
  • National Defense Service Medal
  • Global War on Terrorism Expeditionary Medal
  • Global War on Terrorism Service Medal
  • Iraq Campaign Medal
  • Army Service Ribbon
  • Parachutist Badge

Timeline

Psychological Operations Specialist

U.S. Army Reserves / U.S. Army Active Duty
10.2006 - 09.2014

Administrative Assistant

Cruz Construction Corp
06.2004 - 05.2006

Administrative Assistant /Truck Dispatcher

Allserveco Trucking
03.2002 - 05.2004

Security Officer

Haynes Security
06.2001 - 08.2001

Administrative Assistant

Chet Preston Law Firm
10.2000 - 01.2001

Sales Associate

Lord & Taylor
07.2000 - 10.2000

Front Desk Receptionist

NJ MRI Services
04.2000 - 07.2000

Administrative Assistant

ETW Warehouse
03.1999 - 04.2000

Construction Worker

NJ Youth Corp
02.1998 - 08.1998

Bachelor of Science - Criminal Justice

University of Phoenix

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