Isabella Faris

Food Service Manager

Murphy's Icecream

02.2019 - 07.2020

Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
Developed unique events and special promotions to drive sales.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Purchased food and cultivated strong vendor relationships.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Motivated staff to perform at peak efficiency and quality.
Oversaw food preparation implemented new menu options and assisted in the preparation of goods and monitored safety protocols.
Tracked food production levels, meal counts, and supply costs.
Addressed and resolved customer service issues to establish trust and increase satisfaction.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.