Summary
Work History
Education
Skills
Interests
Timeline
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Isabella Farrell

Isabella Farrell

Portage,MI

Summary

Friendly and dependable team member seeking full- or part-time work in the Portage/Kalamazoo area. Recently relocated to Michigan from Oklahoma, and bringing experience in customer service, barista work, hospitality, retail, and technology support. Quick to learn, adaptable, and comfortable working in fast-paced environments while providing great service. Available for morning shifts and prepared to contribute strong work ethic, reliability, and positive energy to any team.

Work History

Barista

Starbucks
Kalamazoo, MI
10.2025 - 02.2026
  • Managed inventory levels, restocking supplies to ensure uninterrupted service during peak hours
  • Cleaned counters, machines, utensils, and seating areas daily
  • Processed customer orders in fast-paced environment
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service
  • Provided exceptional customer service, ensuring a welcoming environment for all patrons

Front Desk Agent

Marriott
Tulsa, OK
08.2025 - 10.2025
  • Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
  • Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
  • Assisted guests with special requests or accommodations, resolving any issues promptly
  • Processed guest payments
  • Handled check-out procedures
  • Used FSPMS operating system and GXP

Resort/Casino Front Desk Agent

River Spirit Casino Resort
Tulsa, OK
11.2024 - 05.2025
  • Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
  • Managed a high volume of incoming calls and emails, efficiently directing inquiries to the appropriate departments
  • Assisted guests with special requests or accommodations, resolving any issues
  • Provided accurate information about hotel amenities, local attractions, and transportation options
  • Processed guest payments accurately while maintaining strict confidentiality of personal information
  • Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
  • Maintained knowledge of current promotions, discounts, and loyalty programs to effectively upsell services or upgrades to guests
  • Used FSPMS operating system and GXP
  • Occasionally bellhopped when needed

Front Desk Agent

La Quinta Inn & Suites
Muskogee, OK
05.2024 - 10.2024
  • Greeted and checked guests in and out
  • Managed a high volume of incoming calls, and assisted guests with booking reservations online and over the phone
  • Resolved issues promptly to enhance guest satisfaction
  • Utilized Synxis operating system
  • Worked evening shifts independently

Computer IT Technician Trainee

Connors State College
Warner, OK
10.2022 - 05.2023
  • Installed and configured hardware and software for faculty and staff
  • Maintained inventory of IT equipment and supplies efficiently
  • Set up PCs, projectors, and microphones for use in conferencing rooms

Education

High School Diploma -

Warner Highschool
Warner, OK
05-2023

Certificate - Computer Science

Connors State College
Warner, OK
05-2023

Certificate - Cosmetology

Northeast Tech
Pryor, OK
06-2022

Skills

  • Friendly and outgoing
  • Attention to detail
  • Teamwork and collaboration
  • Patient
  • Creative problem solving

Interests

  • Acoustic Guitar
  • Rollerskating
  • Writing/Worldbuilding
  • Video Game Design

Timeline

Barista

Starbucks
10.2025 - 02.2026

Front Desk Agent

Marriott
08.2025 - 10.2025

Resort/Casino Front Desk Agent

River Spirit Casino Resort
11.2024 - 05.2025

Front Desk Agent

La Quinta Inn & Suites
05.2024 - 10.2024

Computer IT Technician Trainee

Connors State College
10.2022 - 05.2023

High School Diploma -

Warner Highschool

Certificate - Computer Science

Connors State College

Certificate - Cosmetology

Northeast Tech

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Isabella Farrell