Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Feltz

Mequon,WI

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Caterer

Bunzel’s Meat Market
08.2025 - Current
  • Collaborated with team members to deliver exceptional catering experiences, consistently receiving positive feedback from clients.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Optimized delivery routes and schedules, ensuring timely setup and food freshness.
  • Adapted quickly to unexpected changes during events, maintaining high service standards.

Server

Ozaukee Country Club
09.2024 - 03.2025
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Adapted quickly to high-pressure environments during peak dining hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Milwaukee Country Club
08.2023 - 09.2024
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Assisted in menu knowledge, providing accurate recommendations to patrons.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Adapted quickly to high-pressure environments during peak dining hours.
  • Resolved guest complaints effectively, promoting positive relationships and loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Cashier/Server

Pizza Man
06.2022 - 10.2022
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Assisted customers with menu selections and answered inquiries about food options.
  • Maintained cleanliness of work area, including dining space and food preparation zones.
  • Collaborated with team members to ensure timely order fulfillment during peak hours.
  • Resolved customer complaints professionally, ensuring satisfaction and repeat business.
  • Performed inventory checks to assist in stock management and minimize waste.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Collaborated with team members to maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Personal Shopper

Sendiks
11.2021 - 06.2022
  • Assisted customers in selecting products based on preferences and dietary needs.
  • Developed knowledge of store inventory to enhance shopping experience for clients.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly.

Associate

Cocoa Tree Confectionery
08.2020 - 10.2021
  • Assisted in creating chocolate delicacies and other chocolate covered products.
  • Spray cocoa butter and make designs for bonbons and chocolate candy bars.
  • Assist in creating new bonbon flavors and deciding what type of chocolate and ganache goes well together.
  • Fold different decorative boxes and packaging chocolate products for customers stopping in the store, or ordering online.
  • Provide information about the store’s chocolate products and ring up their orders through square for card payments and a register for cash payments.
  • Serve customers gelato during the summer, provide information about the different flavors and process of how it is made.
  • Package gelato in pints for customers to buy.
  • Restock chocolate products and place products in front refrigerated counters in, organized and appealing arrangement, to showcase our variety of unique products.
  • Provide information of and package macaroons to sell to customers.

Education

Bachelor of Science - Information Science Technology

University of Wisconsin, Milwaukee
Milwaukee, WI
05.2027

Skills

  • Quality control
  • Team contribution
  • Personable and friendly
  • Problem-solving skills
  • Presentation skills
  • Table setting
  • Organizing and prioritizing
  • Large scale events
  • Guest and client satisfaction
  • Attention to detail
  • Creative thinking
  • Customer service

Timeline

Caterer

Bunzel’s Meat Market
08.2025 - Current

Server

Ozaukee Country Club
09.2024 - 03.2025

Server

Milwaukee Country Club
08.2023 - 09.2024

Cashier/Server

Pizza Man
06.2022 - 10.2022

Personal Shopper

Sendiks
11.2021 - 06.2022

Associate

Cocoa Tree Confectionery
08.2020 - 10.2021

Bachelor of Science - Information Science Technology

University of Wisconsin, Milwaukee

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