Isabella Fontanini
Lolo,MT
Overview
6
6
years of professional experience
Work History
Manifest/Front Office
Skydive Missoula
07.2025 - Current
- Keep instructors and the pilot informed of weekly reservations
- Cooperate with the pilot and instructors to ensure an efficient daily schedule
- Manage the timeliness of gearing up jumpers to wheels up for all scheduled jumps
- Greet jumpers with a friendly attitude and get them checked in for their jump
- Upsell & promote higher-tier jump and video packages.
- Represent Skydive Missoula at special events
- Accommodate reservations over the phone
- Monitor company email and phone calls after hours
- Create and maintain an organized office setting
- Take care of end-of-week accounting
- Assist in teaching parachute packing courses
- Assist the Master Parachute Rigger on projects
Manifest/Front Office
Skydive Houston
11.2024 - 04.2025
- Coordinated daily skydiving operations, managing high-volume schedules and ensuring clear communication between skydivers, pilots, and crew to deliver smooth experiences
- Booked and confirmed skydiving reservations over the phone and in person, handling both regular and last-minute changes with efficiency
- Effectively promoted merchandise (t-shirts, goggles, media packages), achieving a notable increase in overall sales
- Managed client records, processed payments, and ensured accurate documentation of jump waivers and other necessary forms
- Developed a comprehensive operations manual for manifest procedures, establishing best practices, safety protocols, and workflows, streamlining the training process for new employees and maintaining consistency in operations
- Addressed scheduling changes, weather delays, and customer inquiries, always maintaining a calm, professional approach while ensuring customer satisfaction
- Delivered outstanding customer service by addressing client needs before and after the jump experience, ensuring clients felt informed, comfortable, and valued
Manager
Bluffingtons Cafe
08.2021 - 11.2024
- Over-see the opening and closing procedures
- Created a welcoming atmosphere that contributed to high customer loyalty and repeat business
- Accommodate customers' needs such as allergy concerns, accessibility, children's meals, and seating
- Maintain an enthusiastic work place
- Demonstrated strong multitasking skills by efficiently managing multiple responsibilities, managing orders, answering calls, and maintaining quality service during busy periods
- On busy days or when a chef is out step in to make-to-order sandwiches and salads
- Built a good reputation and pick up shifts whenever I am back in Lake Bluff visiting family
Parachute Packer
Wisconsin Skydive Center
04.2024 - 10.2024
- First set of eyes inspecting the safety quality of every parachute rig requiring a main chute pack job
- Responsible for every main parachute pack job required in our facility including tandem, student, and sport rigs
- Report to the Master Rigger of any safety concerns that will effect the airworthiness of parachute and/or its container
- Assisted in front desk manifest operations, greeting guests, explaining the skydiving process, and addressing guest concerns
Manager
Delton Oaks Resort
11.2022 - 10.2023
- Act as an effective team leader bringing together a multi-international staff by implementing language barrier solutions
- Managed daily resort operations, including guest reservations made via phone, website, and third-party channels, and followed up with guests prior to their stay to confirm reservations and ensure satisfaction
- Use guests preferences to recommend local suggestions during their stay ahead of arrival
- Promote resort events via social media, posters, and word of mouth
- Resolved guest complaints and offered complementary services to maintain high guest satisfaction rates
- Anticipated operational challenges, reviewing staff performance and guest needs, ensuring a smooth operation during peak hours
- Reinforced the resorts policies to confrontational guests while de-escalating high energy situations without disturbing other guests
- Work along team members in their specific departments to promote timely work and maintain a high standard of excellence
- Ensured the resort maintained a clean, welcoming environment
Manager
Onwentisa Country Club
05.2021 - 07.2021
- Promoted into position
- Oversaw daily operations and managed a team of 20 staff members
- Created weekly work schedules
- Scheduled shifts, trained staff on customer service and safety standards, and maintained high standards of excellence
- Over-saw large events, delegating responsibilities to dining staff, and ensured a seamless service experience for guests
- Developed a form of communication during service times with my staff
- Maintain a respectable leadership role
- Simultaneously balance managerial tasks with server duties
Dining Room Server
Onwentisa Country Club
05.2019 - 07.2021
- Delivered exceptional service to members, recommending menu options and creating a personalized experience for each guest
- Learn and enact fine dining standards exemplified in Europe
- Worked collaboratively with other team members to ensure a high standard of service
- Promptly begin and finish side work
- Have the dining room cleaned and set up for the next service day by the end of every night
Education
Bachelor of Arts - History
University of Wisconsin - Stevens Point
Stevens Point, Wisconsin05.2021
Skills
- Reservation & Booking Management
- Multitasking & Organization
- Customer Service Excellence
- Fast Learning & Adaptability
- Problem Solving
Timeline
Manifest/Front Office
Skydive Missoula
07.2025 - Current
Manifest/Front Office
Skydive Houston
11.2024 - 04.2025
Parachute Packer
Wisconsin Skydive Center
04.2024 - 10.2024
Manager
Delton Oaks Resort
11.2022 - 10.2023
Manager
Bluffingtons Cafe
08.2021 - 11.2024
Manager
Onwentisa Country Club
05.2021 - 07.2021
Dining Room Server
Onwentisa Country Club
05.2019 - 07.2021
Bachelor of Arts - History
University of Wisconsin - Stevens Point
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