Isabella Forte
Peabody,MA
Summary
Dynamic and results-oriented professional with extensive experience at Hollister/Abercrombie Kids and as a diving coach at Salem Country Club, excelling in customer service and problem-solving. Demonstrated ability to enhance team performance and improve customer satisfaction through effective communication and organizational skills. Proven track record in fostering positive environments and achieving significant outcomes, adept at multitasking and maintaining high standards under pressure.
I am going to be a graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and internships, as well as jobs working with kids for the past 6 years. I demonstrate strong teamwork, problem-solving, and time-management skills. I am prepared to start a career and make meaningful contributions with commitment and drive. I am very personable and make meaningful connections so that others can thrive and become the best they can be.
Overview
4
4
years of professional experience
Work History
Hollister/Abercrombie Kids
Lindsay
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Head Diving Coach of Salem Country Club
Nicole Carter
07.2022 - Current
- Developed comprehensive training programs for enhancing athlete performance.
- Improved team morale by fostering positive and supportive environment.
- Analyzed individual athlete performance to tailor personalized coaching strategies.
- Increased competition success, implementing targeted skill development sessions.
- Enhanced diving techniques with focused drills and practice routines.
- Cultivated team spirit, organizing team-building activities and events.
- Mentored assistant coaches to ensure consistent training methodologies.
Lifeguard at Salem Country Club
Nicole Carter
07.2021 - 08.2024
- Ensured safety of swimmers by closely monitoring activities and enforcing pool rules.
- Monitored water conditions and weather forecasts to ensure safe swimming environments.
- Provided first aid and rescue assistance for injured or distressed individuals.
- Maintained a clean pool area, ensuring a pleasant environment for visitors.
- Conducted daily inspections of safety equipment to ensure readiness and compliance.
- Educated pool patrons on safety protocols to prevent accidents and injuries.
- Reduced risk of accidents by adhering to safety protocols and guidelines.
- Assisted in organizing community events to promote water safety awareness.
- Improved response time in emergencies with regular drills and training sessions.
- Trained new lifeguards to enhance team preparedness and effectiveness.
- Responded quickly to emergency situations to minimize injury and risk.
- Provided excellent customer service by addressing patron inquiries and concerns.
- Improved pool operations by maintaining accurate records of incidents and activities.
- Maintained high level of vigilance during peak hours to manage crowd safety.
- Assisted with swim lessons to promote water safety skills among children.
- Supported pool management with administrative tasks to streamline operations.
- Ensured positive guest experiences by maintaining a welcoming and safe environment.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Bachelor of Arts - Psychology
Southern Connecticut State University
New Haven, CT07-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
- Excellent communication
- Calm under pressure
- Organization and time management
- Active listening
- Problem resolution
Timeline
Hollister/Abercrombie Kids
Lindsay
09.2024 - Current
Head Diving Coach of Salem Country Club
Nicole Carter
07.2022 - Current
Lifeguard at Salem Country Club
Nicole Carter
07.2021 - 08.2024
Bachelor of Arts - Psychology
Southern Connecticut State University
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