Isabella Fortner
Denver,CO
Summary
Customer experience and wellness professional rooted in Denver’s active-lifestyle community, with experience building loyal relationships, exceeding sales goals, and supporting customers across phone, email, text, and in person channels. Certified Pilates Instructor and genuine Halfdays customer who understands the women the brand serves firsthand. Excited to bring a community-centered perspective, thoughtful service, and a passion for wellness and the outdoors to a growing lifestyle brand.
Overview
3
3
years of professional experience
Work History
Pilates Instructor, Client Experience & Sales
Lifetime Fitness Clubs
Denver, Colorado
01.2026 - Current
- Drove monthly sales and recurring revenue through tailored service recommendations, recognized as top performer in pilates sales.
- Managed client relationships from inquiry through retention, employing phone, email, text, and in-person communication to foster loyalty.
- Resolved scheduling issues and client inquiries with empathy and consistent follow-through, ensuring client satisfaction in a fast-paced fitness environment.
- Built an inclusive wellness community by adapting experiences for diverse personalities and fitness levels.
Medical Device Sales Representative
Elora Medical
Remote
02.2025 - 12.2025
- Cultivated relationships with physician practice managers and internal partners to enhance support and streamline communication.
- Coordinated documentation follow-up and product inquiries across multiple accounts to deliver timely, accurate responses.
- Translated complex product and clinical information into accessible guidance for diverse audiences.
- Balanced competing priorities in a remote environment, maintaining organized records and dependable follow-through.
Administrative Support Specialist
Warthan Dermatology
Frisco, TX
01.2024 - 10.2025
- Managed high-volume communication while accurately documenting patient information and adapting to priorities.
- Collaborated with providers and administrative teams to ensure efficient operations and a welcoming environment.
- Addressed scheduling and service concerns with empathy and reliable follow-through to improve patient satisfaction.
- Assisted patients through answering questions, coordinating appointments, and clarifying next steps to enhance patient experience.
Education
Bachelor of Science - Health Administration
Regis University
Denver, COMaster of Science - Healthcare Administration
Regis University
Denver, COSkills
- Phone, email, and text communication
- Client retention strategies
- Issue resolution expertise
- Sales and service delivery
- Scheduling and account coordination
- Relationship management skills
- Wellness community development
Timeline
Pilates Instructor, Client Experience & Sales
Lifetime Fitness Clubs
01.2026 - Current
Medical Device Sales Representative
Elora Medical
02.2025 - 12.2025
Administrative Support Specialist
Warthan Dermatology
01.2024 - 10.2025
Bachelor of Science - Health Administration
Regis University
Master of Science - Healthcare Administration
Regis University