GERALDO RODRIGUEZ
Ridgewood,NY
Summary
Self motivated, verbal and written communicator, detailed orientated, performance driven, dynamic and captivation. Excellent at managing emotions in high stake situations and enforcing guide lines. Dedicated customer service specialist, providing skills to prioritize and multi-task in fast paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Security Supervisor
Maltz Protective Services
04.2021 - Current
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Responded to alarms, emergencies, and disturbances.
- Maintained order during special events such as concerts and conferences.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Assisted with searches of personnel, vehicles, packages.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Issued visitor badges and access cards to authorized personnel.
- Answered questions from the public regarding facility rules and regulations.
- Provided escorts for celebrities entering and exiting the building after hours.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Patrolled crowds during events to preserve order and promote security.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Safely escort artists from their vehicle to the stage and back, ensuring their protection from fans and large crowds.
- Served as Assistant of the CEO, providing secure transportation and ensuring his safety in the workplace. Assisted with scheduling and deployment of security personnel.
NYC Transit Patrol
Allied Universal Security Services/ MTA
10.2023 - 03.2024
- Provided directions and advice to travelers regarding routes and services.
- Patrolled assigned areas to maintain order and enforce laws, rules, and regulations related to public transportation use.
- Ensured the safe movement of pedestrians around transit stations by providing guidance when necessary.
- Maintained daily logs detailing activities throughout shift including interactions with passengers, incidents reported.
- Communicated regularly with dispatch personnel to provide updates on current situation at worksite.
- Interacted positively with members of the community in order to build relationships between law enforcement officers and citizens.
- Patrolled designated area to detect and prevent criminal activities.
- Prevented fare evasion via emergency exit doors and turnstiles.
Department Supervisor
The Home Depot
01.2016 - 07.2022
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Resolved customer issues and offered continual support through delivery and service processes.
- Operated forklifts and reached to pick customer orders in bulk areas.
- Conducted the training of new associates and setting goals.
- Addressed associates' issues and conflicts to provide input, feedback, and coaching.
- Controlled inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and completed weekly schedules to ensure each shift was adequately covered.
- Delegated tasks appropriate to individual associates to provide development opportunities.
- Optimizing strategies to meet customer needs.
- Evaluated departments constantly to clean and stock replenishment needs.
Dispatcher/General Services/Housekeeping
Animal Medical Center
03.2013 - 04.2015
- Disposed of trash and medical waste to keep the facility clean and organized.
- Swept and mopped floors in public corridors.
- Stripped and waxed floors to keep the building clean and in an orderly condition.
- Removed snow when needed.
- Stocked inventory supplies and documented items that required reorder.
- Drove the Hilo when required.
Education
High School - undefined
Long Island City High School
QueensSkills
- Bilingual in Spanish
- Leadership skills
- Microsoft Office (Word, Excel, PowerPoint)
- Operated heavy machinery
- Public safety management
- Surveillance monitoring
- Security protocols
- Organization skills
- Report Preparation
- Problem solving
- Customer relations
- Clear communication
- Proactive and a team player
- Time management
- Customer service
- Strong decision-making
Timeline
NYC Transit Patrol
Allied Universal Security Services/ MTA
10.2023 - 03.2024
Security Supervisor
Maltz Protective Services
04.2021 - Current
Department Supervisor
The Home Depot
01.2016 - 07.2022
Dispatcher/General Services/Housekeeping
Animal Medical Center
03.2013 - 04.2015
High School - undefined
Long Island City High School