Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Isabella Freeman

Kennesaw,Georgia

Summary

I am a Reliable Person that quickly masters new concepts and skills everyday. I have a Strong history of providing top-notch service and support. I have Exceptional communication skills with proven track record of building client rapport. I love helping my team grow stronger everyday. Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Kennesaw, GA
01.2021 - Current
  • I Provide excellent customer service by responding to inquiries quickly and professionally making sure the customers i am helping are satisfied with their purchases.
  • I help Create promotional displays for advertising special events or promotions at the cafe.
  • I Label the correct stickers onto the drink so they do not get mixed up with anyone else's drinks.
  • I Ensure all equipment is maintained in proper working order according to manufacturer's instructions.
  • Received and accurately processed customer payments.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Prepared and served hot or cold beverages.
  • Created signs and displays to advertise store products or events.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized POS system to receive and process customer payments.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Adhered to health department regulations concerning sanitation standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Collected payments and provided accurate change.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Maintained calm demeanor during high-volume periods and special events.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Described menu items to customers and suggested products based on stated preferences.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Memorized official and off-menu coffee and tea preparations.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Education

Some College (No Degree) - Elementary Education

Kennesaw State University
Kennesaw, GA

Some College (No Degree) - Elementary Education

Southern Crescent Technical College
Griffin, GA

Skills

  • Food Preparation
  • Up-selling
  • Espresso machine operation
  • Tea expertise
  • Cash Handling
  • Coffee expertise
  • Opening and closing duties
  • Beverage Preparation
  • Food Running
  • POS Systems
  • Sales expertise
  • Team Player
  • Safe Food Handling Practices
  • Menu knowledge
  • Safe Food Handling
  • Product Upselling
  • Professional Demeanor
  • Friendly and outgoing
  • Exceptional customer service
  • Positive and professional
  • Team Leadership
  • Product displays
  • Active listener
  • Order Taking
  • Speedy and efficient
  • POS System Operation
  • Cash Register Operation
  • Menu Memorization
  • Customer Service
  • Guest Services
  • Payment Collection
  • Customer Satisfaction
  • Product Knowledge
  • Telephone management

Affiliations

  • I love to play video games and stream/make content in my free time
  • I like to read and write
  • I also love to paint
  • I also love to post on my social media

Certification

  • I was employee of the month a couple times while working at my current job starbucks for almost 4 years

Languages

Japanese
Elementary
Spanish
Elementary
sign language
Elementary

References

References available upon request.

Timeline

Barista

Starbucks
01.2021 - Current

Some College (No Degree) - Elementary Education

Kennesaw State University

Some College (No Degree) - Elementary Education

Southern Crescent Technical College

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Isabella Freeman