Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Isabella Fried

Chicago,IL

Summary

Versatile customer service representative with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
08.2023 - Current
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Barista

Joe's Java
10.2022 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prioritized drink requests while managing interruptions.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Customer Service Associate

Starbucks
06.2021 - 03.2022
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executes excellent sales floor merchandising and selling.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Recommended products to customers, thoroughly explaining details.
  • Informed customers about special promotions and provided detailed information for various products.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cashier, Server

Tropical Smoothie Cafe
06.2019 - 03.2020
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Assisted customers with special services, account updates and promotional options.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at end of shift.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Server, Shift Leader, Trainer, Assistant Delivery

Washtenaw Dairy
09.2015 - 06.2017
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Deployed successful strategies to boost performance, streamline food prep processes and increase efficiency in different areas.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated new employees' strengths and assigned tasks based upon experience and training.
  • Recorded orders, documented special requests and followed up with baking personnel to foster top-quality service and minimize complaints.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Helped maintain work schedules for team members to maintain deadlines and keep shifts properly staffed.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Education

Bachelor's - Film Production

Compass College of Cinematic Arts
Grand Rapids, MI

Skills

  • After Effects
  • Photoshop
  • Adobe Premiere
  • Avid
  • Final Cut Pro
  • Illustrator
  • Maya
  • Microsoft Word
  • POS Systems
  • Cash Drawer Management
  • Cash Register Operation
  • Bill Computation
  • Complaint resolution
  • Order Fulfillment

Additional Information

  • Willing to relocate: Anywhere

Timeline

Barista

Starbucks
08.2023 - Current

Barista

Joe's Java
10.2022 - Current

Customer Service Associate

Starbucks
06.2021 - 03.2022

Cashier, Server

Tropical Smoothie Cafe
06.2019 - 03.2020

Server, Shift Leader, Trainer, Assistant Delivery

Washtenaw Dairy
09.2015 - 06.2017

Bachelor's - Film Production

Compass College of Cinematic Arts

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Isabella Fried