Isabella Gallant
Irmo,South Carolina
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Medical Biller and Coder
Connective Health
Irmo , SC
02.2022 - Current
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Applied charges and updated patient records by using Advanced MD and Elation.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
Server
Higher Ground Char House
Chapin, SC
09.2021 - Current
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Property Inspector
Insurance
07.2019 - 02.2022
- Process inspections of residential and commercial properties.
- Analyzing logistic details to ensure accuracy of insurance policies.
- Handling scheduling of appointments with policyholders.
- Gathered data, physical samples, and photographic evidence of alleged issues.
- Completed polished reports outlining findings and corrective action recommendations.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Made and submitted reports detailing findings and any actions taken.
- Used coordination and planning skills to achieve results according to schedule.
Server Assistant/Host
Texas Roadhouse
08.2020 - 02.2021
- Help servers bus tables for quick table turnover.
- Greet and seat guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Crew Trainer
McDonalds
, ME
07.2018 - 07.2019
- Train new hires in all aspects of front-end operations including but not limited to customer service standards, cash accountability, order-taking accuracy, and order fulfillment at all windows.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted all customers with smiles and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set a positive example for team members by providing high-quality, efficient service.
Server
McDonalds
07.2016 - 07.2019
- Provide superior customer service for all front-end operations including order taking, completion and delivery.
- Financially accountable for drawer count.
- Responsible for opening and closing set-up and cleaning.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep the dining room and work areas clean.
Retail Sales Associate
Pac Sun
05.2018 - 06.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Social And Behavioral Science
University of Southern Maine
Portland, ME05.2022
Bachelor of Science - Hospitality Management
Husson University
Bangor, ME2019
High School Diploma -
Lee Academy
Lee Maine06.2017
Skills
- Self-motivated professional
- Training & Development
- Conflict resolution
- Computer skills
- Basic math
- Client Needs Assessment
- Cash Handling
- Guest Services
- Point of Sale Systems
- Customer Complaint Resolution
Timeline
Medical Biller and Coder
Connective Health
02.2022 - Current
Server
Higher Ground Char House
09.2021 - Current
Server Assistant/Host
Texas Roadhouse
08.2020 - 02.2021
Property Inspector
Insurance
07.2019 - 02.2022
Crew Trainer
McDonalds
07.2018 - 07.2019
Retail Sales Associate
Pac Sun
05.2018 - 06.2019
Server
McDonalds
07.2016 - 07.2019
Bachelor of Science - Social And Behavioral Science
University of Southern Maine
Bachelor of Science - Hospitality Management
Husson University
High School Diploma -
Lee Academy
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