Isabella Gauderman
Lowell
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the available position on your team. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.
Overview
5
5
years of professional experience
Work History
Restaurant Team Member
Gateway Pizza
08.2024 - Current
- Cultivated warm relationships with regular customers.
- Used proper techniques to prepare food and ingredients.
- Operated register to process payments and collect cash payment for order totals.
- Greeted guests pleasantly and answered menu questions.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Restaurant Team Member
Teriyaki Madness
06.2024 - 08.2024
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Lot Associate
JL Auto Sales
02.2022 - 06.2024
- Used hand tools such as wrenches and screwdrivers when necessary during vehicle inspections or repairs
- Developed an understanding of automotive parts and accessories, including tires, brakes, transmissions, radiators
- Greeted customers and provided excellent customer service
- Maintained a clean, inviting atmosphere at the car lot while providing exceptional customer service
- Organized car keys, sorted invoices, assisted with inventory management, and completed other administrative tasks as needed
- Washed vehicle exterior using cleaning solution, cloths, and brushes
- Detailed engines and engine compartments of vehicles
- Vacuumed, shampooed, and steam-cleaned interiors of vehicles to remove dirt and debris
- Thoroughly scrubbed tires and rims until they were free of dirt and grime
- Demonstrated skill in cleaning and detailing vehicles using a variety of tools and products, including polishes, waxes, detergents, vacuums, buffers, and steam cleaners
- Inspected parts, equipment, or vehicles for cleanliness and damage
- Sanitized interiors by treating all touchable surfaces with disinfectant sprays
- Maintained equipment used for car detailing services such as air compressors, pressure washers, and buffing machines.
Restaurant Busser
Clawsons Wheelhouse Restaurant
08.2020 - 12.2020
- Proficiently operated power-washing equipment to clean engine compartments, wheels, and undercarriages
- Inspected vehicles for any damages prior to beginning work on them
- Restored leather interiors by applying conditioners that replenish natural oils
- Removed plates and glasses from tables after meals
- Unloaded and stocked glassware, plates, and utensils
- Delivered dishes, silverware, glassware, linens, and other items as needed throughout the restaurant
- Adhered strictly to health codes while handling food items
- Checked tables after guests left to determine if additional cleaning was necessary
- Maintained cleanliness and sanitation standards in all areas of the restaurant
- Cleaned spills and stains and washed dishes and cutlery
- Greeted customers upon arrival to ensure their satisfaction with seating arrangements
- Wiped down and cleaned chairs, booths, and high chairs
- Cleaned spills promptly to prevent slips and falls in the restaurant
- Responded promptly to customer inquiries related to menu items or services offered
- Swept and mopped dining areas after closing
- Followed up with customers regarding their satisfaction with services provided
- Provided assistance to kitchen staff when needed during peak hours of operation
- Provided appropriate seating and silverware for families with young children
- Assisted servers with table setup and resetting for large parties or special events
- Restocked and cleaned facility restrooms and stalls
- Organized storage closets for maximum efficiency and safety standards compliance
- Helped to set up large parties and special events
- Accurately recorded guest orders on POS systems for processing
- Brought out complimentary food and drink items before meals
- Addressed customer questions and requests and directed guests to appropriate facility locations
- Stocked supplies such as napkins, straws, condiments, cups, and utensils in the dining area.
Education
High School Diploma -
North Eugene High School
06.2024
Skills
- Active Learning
- Operational Efficiency
- Reading Comprehension
- Suggestive Selling
- Activity Planning
- Social Integration
- Educational Opportunities
- Verbal and Written Communication
- Skill-Building Support
- Conflict Resolution Techniques
- Field Trip Monitoring
- Educational Assistance
- Educational Games
- Safety Understanding
- Material Preparation
- Afterschool Programs
- Educational Enrichment
- Certified in Early Childhood Education
- Positive Learning Environment
- First Aid
- Student Health and Safety
- Games and Manipulatives
- Instructing Small Groups
- Computer and Microsoft Office Skills
- Food safety measures
References
- Darrick Senseney, Manager, (541) 653-7642, d.senseney@gmail.com
- Nolan Burke, Manager, (541) 579-0803, Shift Manager; Jurnee Chase (541) 521-4961
Timeline
Restaurant Team Member
Gateway Pizza
08.2024 - Current
Restaurant Team Member
Teriyaki Madness
06.2024 - 08.2024
Lot Associate
JL Auto Sales
02.2022 - 06.2024
Restaurant Busser
Clawsons Wheelhouse Restaurant
08.2020 - 12.2020
High School Diploma -
North Eugene High School
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