Isabella Gentilozzi
Lansing,MI
Summary
Accomplished office secretary handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines. Proficient in online bookkeeping (Intuit, Quickbooks, etc.)
Successful Front of House Team Member with extensive restaurant and customer service experience. Flexes easily between different positions to meet demand.
Overview
9
9
years of professional experience
Work History
Secretary's Assistant
Advanced Building Maintenance
01.2022 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Student Clerical Assistant
Michigan State University - Chicano/Latino Studies
09.2023 - 11.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Front of House Team Member
Aggie Mae's Bakery
04.2019 - 12.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Front of House Team Member
Crossroads BBQ
09.2015 - 12.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
- Adjusted food preparation methods in accordance with customer requests.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Observed diners to respond to additional requests and determine when meal completed.
Education
Bachelor of Arts - Spanish Language And Literature
Michigan State University
East Lansing, MI05.2024
Bachelor of Arts - Chicano And Latino Studies
Michigan State University
East Lansing, MI05.2024
Skills
- Office Supplies and Inventory
- Greeting Visitors
- Office Equipment Operation
- Calendar Management
- Employee Communications
- Remote Conferencing
- Call Reception
- Database Entry
- Digital Recording
- Bilingual in Spanish and English
- Billing and Invoicing
- Collecting Information
Languages
Spanish
Native or Bilingual
Additional Information
Member, Empowering Women in Law, Michigan State University
Member, Romance and Classic Studies Undergraduate Committee, Michigan State University
Timeline
Student Clerical Assistant
Michigan State University - Chicano/Latino Studies
09.2023 - 11.2023
Secretary's Assistant
Advanced Building Maintenance
01.2022 - Current
Front of House Team Member
Aggie Mae's Bakery
04.2019 - 12.2021
Front of House Team Member
Crossroads BBQ
09.2015 - 12.2019
Bachelor of Arts - Spanish Language And Literature
Michigan State University
Bachelor of Arts - Chicano And Latino Studies
Michigan State University
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