Isabella Gerone
Massapequa,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to learn and grow with the department.
Overview
7
7
years of professional experience
Work History
Risk Analyst
Priority Payment Systems
03.2023 - Current
- Investigated allegations to check validity and recommend actions to minimize risk.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used Lexis Nexis Risk Solutions to authenticate identities of both individuals and businesses.
- Monitored merchant accounts routinely to identify and mitigate issues and prevent losses.
- Managed over 30 customer calls per day.
Police
Torrington, Department
08.2019 - 12.2019
- Interviewed witnesses and victims to determine critical details relevant to each case
- Observed and recorded details of criminal events according to departmental protocol
- Worked with team members to promote great service and to effectively de-escalate various situations.
- Responded to emergency calls to provide assistance to citizens in need (Ride-a-longs)
HEAD BARTENDER
Nunzi's
09.2021 - 03.2023
- Operated cash register and point of sale (POS) system for transactions
- Managed bar area, cocktail design and menu, handled inventory
- Trained new bartenders on drink preparation and upselling techniques
- Developed content for social media platforms to further marketing endeavors
HOSTESS
Positano
06.2021 - 09.2021
- Conversed with members and guests in outgoing and friendly manner
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Answered phone calls to take reservations and address guest questions and concerns.
WAITRESS
Dyker Beach Golf Course
08.2016 - 08.2020
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Set up dining room to meet hospitality and service standards.
Education
MASTER OF SCIENCE (M.S - CYBER SECURITY
Southern New Hampshire University
Manchester, NH11.2022
BACHELOR OF SCIENCE (B.S - CRIMINAL JUSTICE, Minors: Psychology And Sociology
University Of Hartford
West Hartford, CT08.2020
Skills
- Reliable & Trustworthy
- Outstanding customer service
- Marketing and sales experience
- Took Courses for Programming Languages: Java, Python, SQL, R
- Covered AWS (Amazon Web Services)
- Risk Identification
- Information Confidentiality
- Microsoft Word, Powerpoint, Excel
Timeline
Risk Analyst
Priority Payment Systems
03.2023 - Current
HEAD BARTENDER
Nunzi's
09.2021 - 03.2023
HOSTESS
Positano
06.2021 - 09.2021
Police
Torrington, Department
08.2019 - 12.2019
WAITRESS
Dyker Beach Golf Course
08.2016 - 08.2020
MASTER OF SCIENCE (M.S - CYBER SECURITY
Southern New Hampshire University
BACHELOR OF SCIENCE (B.S - CRIMINAL JUSTICE, Minors: Psychology And Sociology
University Of Hartford
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