Isabella Girard
North Platte,NE
Summary
Dynamic and results-driven professional with a strong background in team leadership and customer service at Chick-fil-A and Twin Rivers Body Shop. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in cash handling and training, consistently fostering a positive work environment while ensuring high standards of service and satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Leader
Chick-fil-A
05.2025 - Current
- Supervised team members to ensure efficient service during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Implemented workflow improvements to enhance order accuracy and speed.
- Monitored inventory levels and coordinated restocking of supplies as needed.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Maintained cleanliness and organization of work areas to meet health standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Head Coach Girls Softball
Western Nebraska Softball
03.2025 - Current
- Developed and implemented training programs to enhance player performance and teamwork.
- Analyzed game strategies to optimize team competitiveness and adaptability during matches.
- Mentored assistant coaches in practice planning and athlete development techniques.
- Coordinated with athletic staff to ensure compliance with safety regulations and best practices.
- Fostered a positive team culture through effective communication and conflict resolution strategies.
Office Staff Assistant
Twin Rivers Body Shop
09.2024 - 05.2025
- Assisted in managing office supplies and inventory for efficient operations.
- Supported customer service efforts by addressing inquiries and resolving issues promptly.
- Maintained accurate filing systems to ensure easy retrieval of documents and records.
- Coordinated appointment schedules and communicated effectively with clients and staff.
- Processed incoming paperwork, ensuring compliance with company policies and procedures.
- Contributed to team meetings by sharing insights on workflow improvements and challenges.
- Conducted regular inventory checks of office supplies, anticipating and ordering necessary items before depletion to avoid work disruptions.
- Updated employee databases regularly, ensuring correct personnel records were easily accessible when needed by human resources or other departments.
- Provided administrative support to multiple departments as needed, demonstrating flexibility and adaptability within a dynamic office environment.
Crew Member
Papa Murphy's
03.2024 - 01.2025
- Prepared and assembled pizzas according to customer specifications.
- Maintained clean and organized workstations to ensure food safety compliance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently, adhering to safety protocols at all times.
- Collaborated with team members to meet peak demand during busy hours.
- Assisted in inventory management, tracking supplies and minimizing waste.
Salesperson
Gourmet Delights
01.2019 - 01.2025
- Developed strong customer relationships through personalized service and product knowledge
- Executed daily sales strategies to achieve targets and enhance store performance
- Assisted in inventory management, ensuring optimal stock levels and timely replenishment
- Trained new staff on sales techniques and product features to improve team efficiency
- Conducted market research to identify trends and inform sales approaches
- Worked to build relationships with customers and built potential for additional sales.
Education
High School Diploma -
North Platte High School
North Platte, NE05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Training assistance
- Conflict resolution
- Assigning work
- Complaint resolution
- Shift paperwork completion
- Policy enforcement
Accomplishments
- Lettered in two different sports two years in a row
- Numerous mathematic awards
Timeline
Shift Leader
Chick-fil-A
05.2025 - Current
Head Coach Girls Softball
Western Nebraska Softball
03.2025 - Current
Office Staff Assistant
Twin Rivers Body Shop
09.2024 - 05.2025
Crew Member
Papa Murphy's
03.2024 - 01.2025
Salesperson
Gourmet Delights
01.2019 - 01.2025
High School Diploma -
North Platte High School