Isabella Gomez
Albuquerque,NM
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Children's Ministry Teacher
KIrtland Air Force Base Chapel
Albuquerque, NM
07.2023 - Current
- Developed lesson plans in accordance with curricula and core church beliefs.
- Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.
- Devised strategies to drive program growth, encouraging children to build and strengthen relationships with Jesus.
- Mentored children individually as needed while respecting their unique backgrounds.
- Coordinated with other teachers to provide a comprehensive learning experience.
- Created handouts, worksheets, and PowerPoint presentations as necessary teaching materials.
- Developed positive relationships with parents by providing regular updates on their child's progress.
- Collaborated with church staff members on ways to improve existing programs for children.
Bilingual CSR
Synchrony Financial Bank
Orlando, FL
10.2021 - 10.2022
- Supported Spanish-speaking customers through consecutive translation for representatives or by accepting transferred calls
- Handled simultaneous tasks with good multitasking abilities
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Documented all call information according to standard operating policies and procedures
- Attended regularly scheduled video conferences for team meetings and one-on-one coaching
- Exceeded performance quotas with excellent call control and problem-solving.
- Collaborated with other departments within the organization such as sales, marketing, accounting and IT to ensure customer satisfaction was achieved.
- Utilized problem-solving skills to resolve customer concerns in a timely manner.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Office Assistant
Tiered Capital, Inc
Orlando, FL
12.2020 - 12.2021
- Prepared letters, invoices and contract language to correspond with clients and vendors
- Assisted staff with resources and paperwork to complete assignments
- Input large volumes of data to meet accuracy requirements
- Reviewed files, records and other documents to obtain information to respond to requests
- Completed work schedules, managed calendars and arranged appointments
- Supported Spanish-speaking customers through consecutive translation for representatives or by accepting transferred calls meetings and one-on-one coaching
- Exceeded performance quotas with excellent call control and problem-solving.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Education
Bachelor of Science in Psychology (B.S.) -
University of New Mexico
Albuquerque, NM12-2024
Associate in Arts (A.A.) -
Valencia Community College
Orlando, FL12.2022
Skills
- Fluent in Spanish
- MS Office: Word
- Excel
- PowerPoint
- Flexible Schedule
- Guests Services
- Interpersonal Communication
- Administrative Support
- Punctual and Dependable
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Children's Ministry Teacher
KIrtland Air Force Base Chapel
07.2023 - Current
Bilingual CSR
Synchrony Financial Bank
10.2021 - 10.2022
Office Assistant
Tiered Capital, Inc
12.2020 - 12.2021
Bachelor of Science in Psychology (B.S.) -
University of New Mexico
Associate in Arts (A.A.) -
Valencia Community College
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