Isabella Gonzalez
Tempe,AZ
Summary
Dynamic leader with a proven track record at Sun Devil Fitness Complex, excelling in facility management and customer service. Expert in enhancing operational efficiency and member satisfaction, demonstrated by boosting customer retention rates. Skilled in team management and conflict resolution, adept at fostering a positive work environment and driving significant improvements in service quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Facility Coordinator
Sun Devil Fitness Complex
04.2023 - Current
- Supervised staff of 40 in day-to-day activities.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
- Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Collaborated closely with architects during new construction projects, providing input on best practices for efficient facility design.
- Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
- Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
Facility Manager
Sun Devil Fitness Complex
08.2021 - 04.2023
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Trained employees on general procedures, gym rules and duties.
- Reviewed stock counts and ordered items to control inventory.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
- Interviewed and hired gym staff for various roles.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
Facility Supervisor
Sun Devil Fitness Complex
01.2021 - 08.2021
- Improved facility efficiency by implementing streamlined processes and procedures.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Checked members into gym by scanning badges.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
Shift Lead
Panera Bread
12.2020 - 08.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
Education
Bachelor of Science - Medical Studies
Arizona State University
Tempe, AZ07.2024
Skills
- Leadership and supervision
- Planning and scheduling
- Customer Service
- Conflict Resolution
- Client Relations
- Building Maintenance
- Customer satisfaction measurement
- Order Processing
- Quality Control
- Team Management
- Facility Management
Certification
- CPR Pro Rescuer - American Heart Association - 2020-2026
Timeline
Facility Coordinator
Sun Devil Fitness Complex
04.2023 - Current
Facility Manager
Sun Devil Fitness Complex
08.2021 - 04.2023
Facility Supervisor
Sun Devil Fitness Complex
01.2021 - 08.2021
Shift Lead
Panera Bread
12.2020 - 08.2021
Bachelor of Science - Medical Studies
Arizona State University
- CPR Pro Rescuer - American Heart Association - 2020-2026
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