ISABELLA GONZALEZ

Proficiency in data analysis tools SQL, Excel, Vlookup and statistical software, and database management.

Creating reports, charts, and graphs to communicate findings effectively.

Handled payroll, billing, accounting, and financial oversight, aligning daily operations with overall budget goals and revenue targets.

Produced and analyzed reporting dashboards using MS Excel and Open dental(similar to Salesforce), supporting strategic planning and operational improvements.

Conducted insurance audits and improved billing accuracy,reducing claim denials.

Led staff training and team development to improve performance and customer experience.

Created and maintained SOPs to streamline workflows and support regulatory compliance.

Handled contacts, DocuSign, CLM tool to ensure compliance and documentation accuracy.

• Responsible for ensuring the efficient day-to-day management of a busy dental practice.
• Managed and coordinated office operations, including patient scheduling, insurance claims processing, and accounts receivable and payable.
• Processed payments from insurance companies or directly from patients.
• Resolved any billing disputes or discrepancies between dentist charges and insurance plans.
• Analyzed monthly reports regarding production goals versus actual performance results.
• Developed marketing campaigns to attract new customers to the dental practice.
• Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.
• Represented business in marketplace and developed relationships with key accounts to promote and market business.
• Conducted monthly meetings to create business plans to drive successful monthly business.
• Maintained accurate financial records including accounts receivable and payable, payroll and monthly statements.
• Resolved any customer service issues that arose in an effective manner while ensuring client satisfaction.
• Accurately entered patient billing information into multiple computer systems.
• Verified insurance coverage for services provided and submitted claims accordingly.
• Performed detailed research on accounts receivable and payment history to ensure accuracy of records.
• Filed appeals when necessary to obtain maximum allowable reimbursement for services rendered.
• Evaluated claim payment accuracy, identified discrepancies, and requested adjustments when necessary.
• Reviewed and posted daily insurance payments.
• Provided excellent customer service to patients by answering questions regarding their benefits and coverage.
• Verified patient eligibility for insurance coverage and submitted claims to dental insurance companies in a timely manner.
• Generated invoices for outstanding balances owed by patients after payment from the insurer was received.
• Prepared monthly reports on accounts receivable status for review by supervisor.
• Utilized medical coding systems such as CPT, ICD-10, and HCPCS to accurately code procedures for billing purposes.
• Tracked aging accounts receivable balances in order to identify any potential delinquencies or problems with collection efforts.
• Processed incoming payments from patients and insurance companies quickly and accurately.
• Reviewed EOBs statements provided by insurance carriers ensuring accuracy of reimbursement amounts paid out.
• Handled cash and credit card payments with accuracy.

• Greeted visitors warmly and ensured they had a positive experience.
• Operated multi-line phone system efficiently while managing high call volume.
• Scheduled medical procedures within necessary timelines, taking into account patient needs, doctor availability, and insurance coverage.
• Greeted patients, verified insurance information and scheduled appointments in a timely manner.
• Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
• Contacted insurance companies to verify patient eligibility and coverage.