Isabella Good
Grand Rapids,MI
Summary
My name is Isabella Good, and I graduated from Grand Valley State University in May 2023 with a Bachelor of Science in Public, Nonprofit Health Administration- focused on Community Health, and a minor in Psychology. I am a highly motivated, hardworking employee who desires to take on new challenges. I pride myself on having a strong work ethic, adaptability to new environments and experiences, strong interpersonal skills, and the ability to take on new challenges and make the best out of any situation I am in. I am a curious and eager learner who can provide a unique viewpoint on real-world situations and the ability to understand situations and points of view outside of things I can personally relate to.
I have experience working in both team-based and independent capacities. I can provide a strong work ethic, excellent organizational skills, and problem-solving abilities to any setting. I have worked in a variety of workplace environments but am looking to start a long-term and fulfilling career. I am a capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Corewell Health
09.2022 - Current
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Resolved patient billing issues in line with established guidelines.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Supervisor
Bonefish Grill Restaurants
09.2019 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed effective improvement plans in alignment with goals and specifications.
Delicatessen Assistant Manager
Alexander & Polen (Horning) Meat Market
07.2015 - 06.2019
- Assign employees to specific duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Explained goals and expectations required of trainees.
- Trained new employees to perform duties.
- Distributed food to service staff for prompt delivery to customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw food preparation, production and presentation according to quality standards.
Education
Bachelor of Science - General Psychology
Wayne State University
Detroit, MIBachelor of Science - Public Nonprofit Health Administration
Grand Valley State University
Allendale, MI04.2023
Bachelor of Science - Minor in Psychology
Grand Valley State University
Allendale, MI04.2023
Skills
- Written and Verbal Communication
- Problem Solving and Critical Thinking
- Calm and Effective Under Pressure
- Empathetic, Intuitive, Adaptable
- Organized and Detail-Oriented
- Administrative and Office Support
Certification
COLLABORATIVE INSTITUTIONAL TRAINING INITIATIVE (CITI PROGRAM) - Responsible Conduct of Research (RCR)
October 2021 to October 2024
Timeline
Patient Service Representative
Corewell Health
09.2022 - Current
Supervisor
Bonefish Grill Restaurants
09.2019 - Current
Delicatessen Assistant Manager
Alexander & Polen (Horning) Meat Market
07.2015 - 06.2019
Bachelor of Science - General Psychology
Wayne State University
Bachelor of Science - Public Nonprofit Health Administration
Grand Valley State University
Bachelor of Science - Minor in Psychology
Grand Valley State University
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