Isabella Green
Mansfield
Summary
Hardworking Account Manager with 8 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
9
9
years of professional experience
Work History
Operations Manager
Vantage Logistics LLC
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Account Manager
Vantage Logistics LLC
07.2020 - 05.2024
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Built and maintained productive relationships with customers and internal partners
- Acted as main point of contact in matters relating to client concerns and needs
- Developed successful customer relationships and quickly resolved service requests to increase sales
- Renewed existing accounts by cementing trusting relationships with customers
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients
- Negotiated contracts and closed agreements to maximize profits
- Sourced new opportunities to introduce products and services to potential customers
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals
- Motivated and worked with onboarding team members to successfully integrate new employees into organization
- Pitched to new clients by leveraging client base and targeting strategic partnerships
- Collaborated with sales team to collectively drive growth and market share
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Identified customer needs by asking questions and advising on best solutions
- Listened to customer needs to identify and recommend best products and services
- Drove sales of company products and services by meeting with customers using strategic and organized approach
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
- Reduced process lags by training employees on best practices and protocols
- Recruited, hired and trained new hires to optimize profitability
Book Keeper
Immediate Health Associates
11.2018 - 06.2020
- Performed basic accounting, payroll and bookkeeping services to manage business operations
- Entered deposits, credit card charges and sales entries to facilitate cash management
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries
- Documented transaction details to track and manage financial data
- Analyzed financial transactions, assigning to specific accounts
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Prepared financial reports by collecting, analyzing and summarizing account information and trends
- Received and recorded cash, checks and transfers
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks
- Matched orders with invoices and recorded required information
- Recorded debit, credit and account transactions in computer spreadsheets and databases
- Reduced financial discrepancies by accurately managing accounting documentation
Team Leader
Target
08.2016 - 10.2018
- Built and maintained productive relationships with customers and internal partners
- Acted as main point of contact in matters relating to client concerns and needs
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals
- Motivated and worked with onboarding team members to successfully integrate new employees into organization
- Listened to customer needs to identify and recommend best products and services
- Recognized security risks to properly handle situations
- Operated register, handled cash and processed credit card transactions
- Recruited, hired and trained new hires to optimize profitability
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Maximized sales by keeping areas tidy, fully stocked and correctly priced
- Replenished and arranged items to maintain appearance
- Reset store displays for special events and seasonal merchandise changes
Education
High School - Administration
Hilliard Davidson High School
Hilliard, OH06.2017
Skills
- Customer Service
- Revenue Generation
- Business Development
- Project Management
- Client Development
- Strategic Planning
- Strategic Account Planning
- Lead Development
- Product Development
- Compliance Requirements
- Client Relationship Management
- Sales Analysis
- Regional Accounts
- Data Analytics
- Product and Service Sales
- Territory Management
- Report Writing
- Database Management
- Customer Relationship Management (CRM)
- Client Meetings
- Account Management
- Relationship Building and Management
- Management Collaboration
- Staff Management
- Lead Prospecting
- Operations
- Overcoming Objections
- Sales Techniques
- Client Relationship Building
- Excellent Communication Skills
- Talent Management
- Goal-Oriented
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Client relationships
- Performance management
- Logistics management
- Delegation
- KPI tracking
- Conflict mediation
- Customer retention
- Logistics oversight
- Vendor sourcing
- Cultural awareness
- Supply chain logistics
Accomplishments
- United States Army Reserves, 2017, 6 months, I enlisted in the Army Reserves in 2017 and was gone for training for about 6 months before coming home to finish my contract locally. Joining the Army at a young age gave me the ability to improve my work ethic and leadership skills early on. Being thrown into the Army with little to no preparation taught me how to think on my feet and adapt. I was promoted in Basic Training for being 'Top Soldier Of The Cycle'.
- Consistently maintained high customer satisfaction ratings.
Timeline
Operations Manager
Vantage Logistics LLC
05.2024 - Current
Account Manager
Vantage Logistics LLC
07.2020 - 05.2024
Book Keeper
Immediate Health Associates
11.2018 - 06.2020
Team Leader
Target
08.2016 - 10.2018
High School - Administration
Hilliard Davidson High School
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