Isabella Guajardo
San Antonio
Summary
Fluent in Spanish with proficiency in reading, writing, and speaking. 3 years of customer service experience demonstrating strong communication skills and teamwork. Skilled in Microsoft Excel, PowerPoint, Zoom, Facebook, and Instagram.
Overview
5
5
years of professional experience
Work History
Business Center Representative
12.2023 - Current
- Gathered, organized, and entered data into a database system
- Answered about 15 calls per shift to help customers with their questions and concerns
- Counted till on beginning and ending of shifts to ensure it was balanced at the end of shift
Cashier
H-E-B
08.2020 - Current
- Customer service skills
- Efficiently and accurately processed a large number of transactions
- Able to preform different tasks in different departments
- Help customers by guiding them and answering their questions
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
Education
Bachelor of Science - Public Health, concentration in promotion and behavioral science
The University of Texas at San Antonio
San Antonio, Texas12.2024
Skills
- Industry expertise
- CRM software
- Financial acumen
- Teamwork
- Customer service
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Customer service excellence
- Computer skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- De-escalation techniques
- Adaptability
- Upselling techniques
- Customer education
- Inbound call management
- Professional telephone demeanor
- Time management abilities
- Conflict resolution
Accomplishments
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Languages
Spanish
Professional Working
Community Service
Ascension DePaul Services of San Antonio, San Antonio, 2020-07, 2022-07
Timeline
Business Center Representative
12.2023 - Current
Cashier
H-E-B
08.2020 - Current
Bachelor of Science - Public Health, concentration in promotion and behavioral science
The University of Texas at San Antonio
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