Isabella Gusse
Ankeny,IA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Psychiatric Nursing Assistant
Mary Greeley Medical Center
Ames, IA
12.2024 - Current
- Provided compassionate care and support to patients with mental health disorders.
- Assisted nursing staff in daily patient ADLs and individual patient care needs.
- Monitored patient behavior, reporting changes to nursing staff for timely intervention.
- Facilitated therapeutic activities to promote patient engagement and recovery.
- Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Promoted a culture of healing by consistently demonstrating empathy, patience, and understanding towards all patients regardless of their diagnoses or backgrounds.
Mental Health Tech
MercyOne Hospital
Des Moines, Iowa
08.2023 - 11.2023
- Monitored patient behavior, ensuring safety and well-being in mental health settings.
- Assisted in implementing individualized care plans to support patient recovery goals.
- Led crisis intervention efforts, employing de-escalation techniques to manage challenging situations.
- Pursued further credentials to assist with the intaking of patients such as phlebotomy, EKG training, and further deecalation training.
Medical Scheduler
Medical Arts Associates ltd.
Moline, Illinois
05.2022 - 08.2023
- Coordinated appointment scheduling for multiple providers, optimizing patient flow and reducing wait times.
- Managed electronic health records system to ensure accurate patient data entry and retrieval.
- Trained new staff on scheduling procedures, improving team performance and consistency in service delivery.
- Collaborated with medical staff to address scheduling conflicts, ensuring seamless patient care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
Barista
Donuts & More
Davenport, Iowa
06.2019 - 08.2022
- Prepared high-quality coffee beverages, ensuring consistency in taste and presentation.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Operated espresso machines and brewing equipment, maintaining cleanliness and safety standards.
- Trained new baristas on beverage preparation and customer interaction techniques.
- Implemented suggestions for menu improvements based on customer feedback, boosting sales of featured items.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Nursing
Mercy College of Health Sciences
Des Moines, IA08-2026
Bachelor of Science - Psychology
Iowa State University
Ames, IA05-2023
High School Diploma - undefined
Alleman High School
Rock Island, IL05-2019
Skills
- Excellent oral & written communication
- Compassionate
- Team building
- Leadership
- Reliable
- Patient care
- Professional boundaries
- Mental health support
- Crisis intervention
- De-escalation techniques
- Multitasking
- Adaptability and flexibility
Affiliations
- President - Kappa Alpha Theta 2022
- Vice President - Kappa Alpha Theta 2021
- Member of the National Society of Collegiate Scholars since 2020
- Membership Development Committee 2019-2023
Certification
- DHS Mandatory Reporter for Children &Dependent Adults
- BLS HeartCode
- AVADE Deescalation and Combative Person Training
Interests
Mental Health Advocacy, Women’s Health Advocacy, Women’s Empowerment, Diversity, Equity, and Inclusion
Timeline
Psychiatric Nursing Assistant
Mary Greeley Medical Center
12.2024 - Current
Mental Health Tech
MercyOne Hospital
08.2023 - 11.2023
Medical Scheduler
Medical Arts Associates ltd.
05.2022 - 08.2023
Barista
Donuts & More
06.2019 - 08.2022
High School Diploma - undefined
Alleman High School
Bachelor of Science - Nursing
Mercy College of Health Sciences
Bachelor of Science - Psychology
Iowa State University