Isabella Gutierrez
Portland,AR
Summary
Versatile professional with strong customer service skills across various industries. Known for being organized, dependable, and dedicated to hard work. Successfully manages multiple tasks with a positive attitude and a proven willingness to take on additional responsibilities to achieve team goals.
Overview
8
8
years of professional experience
Work History
Tattoo Artist
Self-employeed
02.2021 - Current
- Created custom tattoo designs for customers.
- Utilized photographs and sketches from customers to develop ideas.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
- Performed clean, high-quality work at all times.
- Maintained a clean and hygienic workspace, adhering to industry standards and ensuring client safety.
- Accepted and processed customer payments.
- Kept areas neat and clean and equipment sanitized.
Sales Associate
Salon Services & Supplies Inc.
12.2020 - 08.2021
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Starbucks
01.2020 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Dining Room Server
Stanford Residential & Dining Enterprises
01.2017 - 08.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
Concessions Manager
Stanford R&DE
10.2016 - 08.2019
- Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
- Coordinated concession team, food preparation, and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Analyzed and managed inventory
Education
Bachelor of Science - Psychology
Portland State University
Portland, OR06.2024
Skills
- Hygiene and Sterilization
- Design skills
- Creativity and imagination
- Professionalism and Ethics
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
- Payment Processing
- Appointment Scheduling
Timeline
Tattoo Artist
Self-employeed
02.2021 - Current
Sales Associate
Salon Services & Supplies Inc.
12.2020 - 08.2021
Barista
Starbucks
01.2020 - 01.2021
Dining Room Server
Stanford Residential & Dining Enterprises
01.2017 - 08.2019
Concessions Manager
Stanford R&DE
10.2016 - 08.2019
Bachelor of Science - Psychology
Portland State University
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