Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Work Preference
Interests
Websites
Timeline
Hi, I’m

Isabella Gutierrez

"Let all that you do be done in love"
1 Corinthians 16:14
Isabella Gutierrez

Summary

Dynamic and detail-oriented Spa Receptionist with proven success at Soleil Spa-Orlando, excelling in appointment scheduling and client retention. Recognized for enhancing guest experiences through exceptional communication and problem-solving skills, while achieving sales targets and maintaining a welcoming environment. Committed to professionalism and teamwork, ensuring seamless operations and high client satisfaction.

Overview

4
years of professional experience
1
Certification

Work History

Soleil Spa-Orlando

Spa Receptionist
04.2024 - 10.2024

Job overview

  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Handled payments and processed credit card transactions.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Managed financial transactions accurately, upholding company standards of fiscal responsibility.
  • Updated customer records and maintained accurate client information.
  • Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
  • Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
  • Promoted special offers and packages to increase revenue through upselling techniques.
  • Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
  • Resolved client issues professionally, promoting a positive image of the spa brand.
  • Assisted with marketing campaigns to promote spa services.
  • Enforced spa policies, following company procedures at all times.
  • Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Implemented client follow-up system, encouraging repeat visits and positive reviews.
  • Contributed to creation of promotional materials, attracting new clients.

Bloom Skin Medical Spa

Licensed Medical Aesthetician
01.2023 - 03.2024

Job overview

  • Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
  • Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
  • Designed promotional materials and marketing campaigns that attracted new clientele while maintaining existing customer loyalty.
  • Successfully treated a wide range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
  • Conducted educational seminars on skincare topics, empowering clients to make informed decisions about their personal care routines.
  • Participated in community events, generating brand awareness and attracting potential business opportunities.
  • Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
  • Improved skin health and appearance for clients with various skin concerns through customized facials and peels.
  • Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
  • Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.
  • Educated clients on proper skincare routines, leading to improved long-term results and overall wellbeing.
  • Recommended retail products for at-home use.
  • Fostered friendly, warm, and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Sterilized equipment for patient treatments.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Stocked treatment rooms with proper supplies.
  • Advised clients on proper home-care regimens.
  • Welcomed clients arriving for appointments.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Educated patients on treatment options.
  • Performed consultations for patients before scheduling treatments.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Explained benefits of skin care products to clients.
  • Cleansed, exfoliated and moisturized customer skin.
  • Handled busy schedules and stayed on top of key deadlines.
  • Recommended and performed microdermabrasion, peels and plasma fibroblast treatments.
  • Educated guests on current promotions, events and services within store or salon.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Suggested appropriate therapy based on current health of client.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Performed non-invasive procedures such as plasma fibroblast, microneedling, microchaneling, peels, acne extractions, radio frequency and more.

Essentials Spa Salon

Spa Receptionist
01.2022 - 01.2023

Job overview

  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Streamlined appointment scheduling for increased efficiency and optimal time management.
  • Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
  • Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
  • Developed system for managing client records, ensuring confidentiality and easy access for future appointments.
  • Improved spa ambiance with careful selection of background music and aromatherapy scents.
  • Maintained pristine reception area, contributing to welcoming environment for clients.
  • Conducted inventory checks for retail products, ensuring availability of best-selling items.
  • Streamlined appointment booking process, making it more user-friendly and increasing bookings.
  • Offered suggestions for service improvements based on client feedback, leading to enhanced offerings.
  • Answered client inquiries with detailed knowledge of spa services and products, boosting sales.
  • Assisted in organizing spa events, leading to increased client engagement and loyalty.
  • Resolved client concerns with empathy and professionalism, maintaining positive reputation.
  • Supported spa manager with administrative tasks, aiding in smooth spa operations.
  • Managed online bookings and inquiries, expanding spa's reach and accessibility.
  • Monitored and replenished office and spa supplies, avoiding any service disruptions.
  • Facilitated client feedback collection, leading to service improvements and higher satisfaction rates.
  • Enhanced client experience by managing appointment schedules efficiently, reducing wait times.
  • Processed client payments and transactions swiftly, ensuring smooth checkout process.
  • Coordinated with spa therapists to ensure timely service delivery, enhancing client satisfaction.
  • Trained new receptionists, ensuring consistency in client service standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Collected cash, credit and coupon payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.

Regenerative Sport Spine and Spa

Medical Assistant Intern/Receptionist
07.2020 - 12.2021

Job overview

  • Assist the doctor with all procedures.
  • Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
  • Measured patient pulse oximetry.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Responded to inquiries from callers seeking information.
  • Streamlined check-in process by verifying patient information and promptly updating electronic health records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
  • Corresponded with clients through email, telephone, or postal mail.
  • Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.

Education

NUC University - Florida Technical College
Kissimmee, FL

Associate of Applied Science from Cosmetology
08-2020

University Overview

  • Ranked in Top 50% of class

La Divina Enseñanza
Cali, Colombia

High School Diploma
11-2016

University Overview

  • Professional Development: Accounting with a Focus on Business Administration and Development.
  • Professional Development: Technical Electrical Engineering

Skills

  • Appointment scheduling
  • Strong organization
  • Aesthetics
  • Problem-solving
  • Punctual and reliable
  • Attention to detail
  • Staff management
  • Teamwork and collaboration
  • Multitasking Abilities
  • Excellent communication
  • Professionalism

Languages

Spanish
Native or Bilingual
English
Full Professional

Certification

  • Certified Face Reality Skincare Acne Expert since 2023
  • Certified Phlebotomist since 2023
  • Certified Plasma Fibroblast since 2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Important To Me

Work-life balancePersonal development programsTeam Building / Company RetreatsFlexible work hoursWork from home optionCareer advancement

Interests

Foreign language

Blogging

Reading

Traveling

Art

Timeline

Spa Receptionist

Soleil Spa-Orlando
04.2024 - 10.2024

Licensed Medical Aesthetician

Bloom Skin Medical Spa
01.2023 - 03.2024

Spa Receptionist

Essentials Spa Salon
01.2022 - 01.2023

Medical Assistant Intern/Receptionist

Regenerative Sport Spine and Spa
07.2020 - 12.2021

NUC University - Florida Technical College

Associate of Applied Science from Cosmetology

La Divina Enseñanza

High School Diploma

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