Isabella Guzman

As a bilingual front desk representative in a fast-paced hospital environment, I provided essential administrative and patient-facing support to ensure smooth daily operations and exceptional care experiences for a diverse patient population. My role required strong organizational skills, clear and compassionate communication, and the ability to manage multiple tasks with accuracy and professionalism. My responsibilities included welcoming and checking in patients, while verifying insurance and personal information. Scheduled, confirmed, and managed patient appointments across multiple departments. Served as the first point of contact for English- and Spanish-speaking patients, providing clear explanations of hospital procedures and appointments.

Administrative support, tasks like managing calendars scheduling, appointments, and handling correspondence. As the first point of contact for clients, effective communication was key, whether its responding to inquiries or coordinating property showing or events. additionally maintaining organized files and assenting in the preparation of documents such as contracts and agreements.

• Answered incoming calls and directed them to appropriate personnel or departments.
• Greeted visitors, clients and guests in a professional manner.
• Scheduled meetings, appointments and travel arrangements for staff members.

As a performer there's a responsibility of preparing and rehearsing for daily performances. Interact and keep audience safe at all times following given protocols. Ensure the guest has the best experience at all times no matter the language or physical barrier.

• Performed in multiple shows with a range of characters and roles, including singing, dancing and acting.
• Dressed in costume to create character and provide memorable experience for guests.
• Learned acting, dancing and other skills required for dramatic roles.