Isabella Hanniford-Mueller
Dubuque
Summary
Compassionate and skilled professional dedicated to making a meaningful impact on programs and clients through expert support backed by over five years of experience. Expertise includes in applying to core aspects and strategic approaches of organizational psychology to amplify HR, administrative and leadership success. Excellent interpersonal and conflict management skills. Consistently seeking innovative ways to enhance program operations while fostering positive relationships with clients. Highly organized and resourceful, with a detail-oriented and conscientious approach that ensures effective service delivery. Committed to contributing to program success through diligent effort and strong communication and listening skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SSVF Veteran Case Manager
Hawkeye Area Community Action Program (HACAP)
11.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Referred clients to appropriate team members, community agencies and organizations to meet housing and other individual based needs.
- Participated in community events to promote services and engage with public.
Part-Time Program Advocate
Opening Doors
02.2020 - 07.2023
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Work effectively with co-workers to coordinate effective solutions.
- Properly complete required documentation, kept case files updated, accurate and aligned with program requirements.
- Work with residents on improving their coping skills with routine life activities; such as budgeting and accomplishing weekly goals.
- Worked between 25-40 hours each week.
- Helped clients navigate social services system and access needed resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Education
Master of Arts - Applied Psychology
Loras College
12.2026
Bachelor of Arts - Psychology
Clarke University
Dubuque12.2022
High School Diploma -
Southeast Polk High School
Pleasant Hill, IA05.2019
Skills
- Client documentation
- Case management
- Life skills development
- Client advocacy
- Compassionate
- Mental health training
- Efficient under pressure
- Effective and Active Listening
Certification
- Emerging Leaders' Institute for Training and Excellence (ELITE), Iowa Community Action Agency - June 2024
Timeline
SSVF Veteran Case Manager
Hawkeye Area Community Action Program (HACAP)
11.2022 - Current
Part-Time Program Advocate
Opening Doors
02.2020 - 07.2023
Master of Arts - Applied Psychology
Loras College
Bachelor of Arts - Psychology
Clarke University
High School Diploma -
Southeast Polk High School