Isabella Harper
Buffalo
Summary
Experienced professional skilled in managing teams and enhancing productivity. Passionate about uplifting those around me, and fostering a positive work environment through individualized team support.
Overview
6
6
years of professional experience
Work History
Teacher Aide
Charlotte Sidway Elementary School
Grand Island
11.2024 - Current
- Mediated conflicts to maintain a respectful and productive learning atmosphere for 30+ students, to improve motivation and on-task behavior
- Successfully completed clerical duties, including photocopying, filing, and organizing instructional resources
- Worked one-on-one with students who have individualized learning programs, catering my teaching approach to their specific needs
- Offered emotional support during times of crisis for agitated students, following NYS Safety-Care training procedures
Shift Supervisor
Adrians
Grand Island
06.2020 - 10.2024
- Managed an average of 50 inbound phone calls daily to address customer needs
- Developed an opening and closing checklist that resulted in the successful completion of job duties for over 10 team members per shift
- Ran day-to-day operations while fostering a positive work culture based on teamwork and collaboration
- Provided feedback to employees regarding their performance to increase productivity
Education
High School Diploma -
Grand Island Senior Highschool
Skills
- Active listening and effective communication
- Technical proficiency: MS Ofiice, Google Workspace, Zoom
- Upselling and cross-selling
- Point of sale (POS) system operation
- Behavior management techniques
- Multi-line telephone operation
Timeline
Teacher Aide
Charlotte Sidway Elementary School
11.2024 - Current
Shift Supervisor
Adrians
06.2020 - 10.2024
High School Diploma -
Grand Island Senior Highschool